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Everything posted by Martyn Houghton
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Customised logos in Service Manager
Martyn Houghton replied to Andrew Parsons's topic in Service Manager
@Andrew Parsons The setting refers to the image on the left, which you can customise (example below). You cannot remove the Hornbill Logo in the standard product. Might be worth checking with Hornbill to see if this is an option in the 'Enterprise Edition'. Cheers Martyn -
Wrong post.
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ui issue Employee Portal - does not honour Dark Mode
Martyn Houghton replied to Martyn Houghton's topic in Employee Portal
@Daniel Dekel With the UI preview turned on in the Employee Portal when using the app in Dark Mode, text is being displayed as white on a white background so is not even visible. Cheers Martyn -
On the wiki page, it states that all the tools are open source and freely available from the GitHub repository, but this no longer seems to be the case. We were looking for the source code for the Asset Importer to see if we could extend it to handle our requirement to be able to add/update 'Shared With' as part of the export, but the source code is no longer available. Are we able to request the source code for this and other closed tools? Cheers Martyn https://wiki.hornbill.com/index.php/Hornbill_Open_Integration_Tools
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Email Routing Rules - visibility Override
Martyn Houghton replied to Martyn Houghton's topic in Service Manager
@Gerry Thanks for the detailed response. In essence from a UI point of the 'Operation' select of 'Update request' would remain and work as current based on the system wide visibility setting but be completmented with 'Update request Customer Viewable' and 'Update request Team Viewable'. With these applying the visibility of the timeline update/attachments as indicated by the name of the operation irrespective of the current system setting. Cheers Martyn- 25 replies
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- routing rules
- visibility
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@James Ainsworth Just checking if this change will apply to both Employee and Customer Portals? Cheers Martyn
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Update Routing Based on Time
Martyn Houghton replied to MacLean Ferguson's topic in Business Process Automation
@Gerry @HHH @MacLean Ferguson Updating the express logic would work for us, just needs to include details on what timezone etc is applied when using the logic. Perhaps a work package for routing rules can be put together as there are quite a few long-running enhancement requests in this area as well, such as visibility override. Cheers Martyn -
Can raise an enhancement to extend the current export and import functionality in the workflow editor, to allow the export and import at the stage level. Often in our complex workflows, we will be more than one of us collaborating on a project involving updating the same workflow we deconflict this by working on separate stages. Therefore having the ability to export and import at the 'stage' level would make it a lot easier to combine the work without the risk of affecting each other changes and avoid the temperamental Copy/Paste nodes option. Cheers Martyn
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Global Status stopped working overnight
Martyn Houghton replied to JAquino's topic in Service Manager
Thanks, we are back working again now. -
Global Status stopped working overnight
Martyn Houghton replied to JAquino's topic in Service Manager
We are still experiencing the issue as well. -
Global Status stopped working overnight
Martyn Houghton replied to JAquino's topic in Service Manager
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- onhold
- service manager
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Global Status stopped working overnight
Martyn Houghton replied to JAquino's topic in Service Manager
@JAquino We have the same as well. -
Global Status stopped working overnight
Martyn Houghton replied to JAquino's topic in Service Manager
There appears to be a bug in the display of Sub Statuses on the Request View screen and also they are no longer selectable from the by clicking on the current Sub Status. Cheers Martyn- 24 replies
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Update Routing Based on Time
Martyn Houghton replied to MacLean Ferguson's topic in Business Process Automation
+1 for us for Time and Day and/or ability to check a specified WTC