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Found 5 results

  1. Following the addition of being able to publish documents linked to services on the portals, which is a big step forward in us being able to regain the ability to publish a knowledge base on the portals, can we request some enhancements to make it more manageable and easier to use for the consumer, especially when a large volume of documents are linked. Documents to be grouped under the source Library, and initial display is Library headings, with the option to expand to list documents in said Library. Ability to control the order of the Libraries and the documents in the Service setup screen. Just to give you an example of the volume and structure we are trying to make usable in the Service Manager, please see below. At the moment the only way to change the order is to unlink the documents and then link them again in the order you want, but there is no grouping, so will just be one long list. Cheers Martyn
  2. The Customer Portal at the moment appears to group the catalog display order by Request Type and then the order of the catalog items as per the Request Type. At the moment it appears to sort the Request Types alphabetically. We are in the process of enabling the display of change requests on the portal, so we are seeing all the change request catalog items appear first and then the incident ones. Could there be a setting added to allow us to configure the order of request types as they as displayed on the portal? In our case we would want to show them in the order Incident, Service and Change, but having a user configurable setting would allow people to set there own preference on their instance. Cheers Martyn
  3. The display/sort order of Catalog Items when displayed on both the Portal and within Services is not in alphabetical order. I suspect that it is sorted at the moment by the Icon value you choose for each catalog item rather than the title of the catalog item. Where you have a large number of catalog items this can make it very hard to navigate/locate the correct one. Can the sort order by set to alphabetical by the title or provide the controls to order them manually. Cheers Martyn
  4. Would it be possible (or is it possible) to show calls on a board in a particular order? For example, I would like to show the latest calls FIRST. Currently they're shown LAST. If you've got a board with 50 calls on it, it would make more sense (to me) to have the latest ones at the top. The best solution would be to have a SORT on FIELD option when you edit the board.
  5. Hello all, I can't imagine being the only one with this problem, but can't seem to find anything related on the forum... Would it be possible to add an option to change the order the FAQ items are displayed in? As far as I know these are currently sorted by h_faq_id in the h_itsm_faqs table(ascending). We have certain important FAQ items we would like to have at the very top of the page, and I don't think manipulating the h_itsm_faqs table is such a good idea for this ;-) Thank you, Alex
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