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Enhancement Requests
Everything posted by Martyn Houghton
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enhanacement Contract Events - BPM ability to Pause Event
Martyn Houghton replied to Martyn Houghton's topic in Supplier Manager
@AlexTumber Any update on this, as supplier interactions are hardly ever (well for us) single binary event timelines in terms of response? There always will be a bit a back and forth when the supplier timer event timer will need to be paused but still active. Cheers Martyn -
@Victor Looks like it did not make it into the latest Service Manager Build 2952, so would be good to have it documented in the roadmap. Cheers Martyn
- 35 replies
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hug In person Hornbill User Group Details
Martyn Houghton replied to Martyn Houghton's topic in General Non-Product Discussions
@TrevorKillick Thanks for the quick response. I will keep an eye out for the invite. Cheers Martyn -
@Nanette Can this be put back into the Roadmap given it was incorrectly removed as being completed development? Cheers Martyn
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@Steve G Thanks again for such rapid action. Cheers Martyn
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- portal users
- api
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Can we request an integration enhancement to add support for Aha! Roadmap Software, in particular, the following methods for the administration of 'Portal User'. We use Aha! for interaction with our large user base to publish product roadmaps and collaborate with customers on new functionality/RFC's. We want to automate the creation, updating and removal of Aha! Portal users from requests logged via Service Manager Portals. Create a portal user Create a portal user with Delete a portal user Update a portal user Cheers Martyn References https://www.aha.io/api https://www.aha.io/api/resources/ideas_portal_users/create_a_portal_user
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- portal users
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@Nanette Thanks for the update. Whilst we await a new timescale, is there any information on the intended functionality change so we can prepare for this or even contribute to making the change more usable? Cheers Martyn
- 35 replies
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I now logged this as a Support Request - IN00179133 Cheers Martyn
- 35 replies
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Workflow Editor - Goto Node
Martyn Houghton replied to Martyn Houghton's topic in Business Process Automation
@Gerry Yes thats the idea, 'Goto Via' rather than 'Goto Next Stage'. Having the ability easier read and follow the workflow without a spaghetti of crossing links make the workflow easier to maintain in my opinion. We are not going to get away from complex workflows hence the idea of making them easier to visualise. Cheers Martyn- 5 replies
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- admin enhancement
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Workflow Editor - Goto Node
Martyn Houghton replied to Martyn Houghton's topic in Business Process Automation
@Gerry I trying to make the workflow easier to read/follow where you have crossing connections, especially so when to are looping back to earlier in the workflow. Think of it like a multilayer PCB you have where you need to link back to somewhere else on the circuit board but not cross/short the connections. Cheers Martyn- 5 replies
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With the ever-growing complexity of our BPMs we very often have a large number of crossing node connections, even using Via nodes to try to space these out, can make the workflow still very hard to follow. Can we raise an enhancement request to have a 'Goto Via' set of nodes similar to the 'Nest Stage' node, which essentially goes to a 'Via' node or similar within the same stage. Then there could be a setting in the editor to either display the links from the new node (perhaps as a dotted line) or hide them? Cheers Martyn
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enhancement Missing Known Errors BPM Node - Publish
Martyn Houghton replied to Martyn Houghton's topic in Service Manager
@Harry Hornbill Are there any plans to enhance the Known Errors request type BPM support, as not being able to publish or check the status of a Known Error from within the workflow is quite a big road block to automating them? Cheers Martyn- 4 replies
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- known error
- publish
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How can I put an image into an intelligent capture screen
Martyn Houghton replied to R Hicks's topic in Employee Portal
@R Hicks As per @Conor advises we have this working in the description field as well. The only observation I would add would be to use the Hornbill Image Library function so you are not reliant on external image URL's. Cheers Martyn -
@Gerry Following on from yesterday's Insights session and the focus on automation, having the ability to override the visibility of auto-routing/responder rules updates to requests is quite critical for implementing Enterprise Service Management processes when integrating with external systems. For obvious reasons, internal emails and third-party updates should not be visible to the end-user customer. With the ability to override the visibility we can set up specific rules using the existing functionality to log and update requests automatically, whilst retaining the updating of the requests automatically with the customer updates visible on the timeline 24/7. Would you be able to raise this with the product team? Cheers Martyn
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- sub status
- email routing rules
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@Steve Giller @Nanette Are you able to assist in clarifying the information for CH00157807 or one it be best to log a support request? Cheers Martyn
- 35 replies
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tickets to come off hold after a certain time has elapsed
Martyn Houghton replied to robertmichell's topic in Service Manager
@robertmichell You need to use a combination of two nodes. One to put the Request on Hold which is where you set the expiry period and then a Suspect Node to Wait for Request Off Hold. Just ensure on the Services page that you set the sub-statuses to be set when the request is updated or comes off hold. Cheers Martyn -
@James Ainsworth Service Manager build 2853 included a change for the 'Wait for Substatus Change' suspend node to consider sub-status, but the parameters and help on the node do not appear to have been updated and on testing this without setting any parameters the suspend node does not pick up the change of the sub-status. Can you please advise on the specific changes made by CH00157807 and how we configure the node to proceed with the workflow when the sub-status changes within the same parent status? Cheers Martyn
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+1 We want to use Change Request element of Service Manager to manage changes to itself, thereby allowing us to audit and control access to specific elements at a more granular level.
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- automation
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Pause Until Date/Time - default?
Martyn Houghton replied to Claire Holtham's topic in Service Manager
+1 for us please.