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David Longley

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    113

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Topics posted by David Longley

  1.  

    Linking Tickets Questions (Parent + Child relationship)

    By David Longley, in Service Manager

    • 0 replies
    • 948 views
  2.  

    User notification configuration query

    By David Longley, in Service Manager

    • 4 replies
    • 1,207 views
  3.  

    Read only role

    By David Longley, in System Administration

    • 1 reply
    • 948 views
  4.  

    update catalog items

    By David Longley, in Service Manager

    • 1 reply
    • 894 views
  5.  

    Creation of scheduled tickets

    By David Longley, in Service Manager

    • 2 replies
    • 1,146 views
  6.  

    Being able to raise a ticket in the past

    By David Longley, in Service Manager

    • 3 replies
    • 1,090 views
  7.  

    Grant IT staff access to add a contact - what permission??

    By David Longley, in System Administration

    • 1 reply
    • 1,002 views
  8.  

    Major Incident notifications

    By David Longley, in Service Manager

      
    • 12 replies
    • 1,876 views
  9.  

    OLA

    By David Longley, in Service Manager

      
    • 4 replies
    • 10,182 views
  10.  

    Difference in logging tickets via the service list options

    By David Longley, in Service Manager

    • 6 replies
    • 1,128 views
  11.  

    Embedding images into PCF - size limit

    By David Longley, in Progressive Capture

    • 8 replies
    • 1,788 views
  12.  

    Emails attachment not displaying in the request attachments section

    By David Longley, in Service Manager

      
    • 1 reply
    • 814 views
  13.  

    Default BPM for raising an ticket via the 'Raise Request' button

    By David Longley, in Service Manager

    • 2 replies
    • 898 views
  14.  

    Amend default visibility for Priority

    By David Longley, in Service Manager

      
    • 5 replies
    • 1,128 views
  15.  

    Ability to log a self service ticket on behalf of someone else

    By David Longley, in Service Manager

      
    • 10 replies
    • 1,909 views
  16.  

    Ticket Resolution Node is not auto updating timeline

    By David Longley, in Business Process Automation

      
    • 2 replies
    • 1,273 views
  17.  

    setting reminders when tickets are not assigned

    By David Longley, in Business Process Automation

      
    • 3 replies
    • 1,259 views
  18.  

    Help viewing all active tickets logged by contacts within the same company

    By David Longley, in Business Process Automation

      
    • 2 replies
    • 895 views
  19.  

    How to update a contact via the CSV contact import script

    By David Longley, in Business Process Automation

      
    • 1 reply
    • 858 views
  20.  

    Allows adding attachments in your support tickets

    By David Longley, in Document Manager

      
    • 0 replies
    • 1,037 views
  21.  

    Access to the email tile

    By David Longley, in System Administration

    • 2 replies
    • 1,086 views
  22.  

    Update style sheet so that all contact files are visible within the my profile view

    By David Longley, in Customer Manager

      
    • 4 replies
    • 1,877 views
  23.  

    The flow is poorly formed. Please contact your PCF Manager.

    By David Longley, in Progressive Capture

    • 5 replies
    • 1,402 views
  24.  

    Embedding images into procap form

    By David Longley, in Service Manager

    • 3 replies
    • 1,086 views
  25.  

    IBridge within Hornbill to update Hornbill assistance

    By David Longley, in Integration Connectors, API & Webhooks

    • 6 replies
    • 1,180 views
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