David Longley Posted January 31, 2020 Share Posted January 31, 2020 Please can someone let me know if the following is possible for when you link tickets together: If any linked ticket is re-opened, will all the linked ticket open? If so what happens top this relationship? What happens if we need to convert to a problem ticket. Is all the child ticket reference transferred as well? When reporting does each child ticket count as a separate ticket? If the Parent ticket breaches SLA child tickets do not how is that reported on? Link to comment Share on other sites More sharing options...
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