Aaron Summers

+1 add me to email notification please

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I'm 99% sure that you meant to say "can't"? @James Ainsworth Add me in please

Same here...

At the moment, I have no idea if I should get any games during Summer Sale because I also got Xbox Pass to access all kind of games... Rocket League - definitely need to take a break from it and focus more on Destiny 2 though I need to complete Destiny 1 on Xbox.... Does anyone play Halo, Sea of Thieves or AOE? @Lyonel Is Dying Light that good, I got the game but only played like an hour...lol

@Victor I was wondering if you could raise this with dev team about this possible option to add? Thanks, Aaron

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Hi, I want to provide an idea for this, I noticed last week or so when we have errors on ticket. I go to database direct to find BPM ID and go into the BPM to find out where the error is. When I fixed the error and restart live Instance to show that it works. However I felt it can misleading because when it fixed, the colour red remains on the stage and on the node which could prompt me to think the error is not fixed (which it is). I was wondering if possible to change the colour to green to show that it fixed and working and keep the red as usual for the error to show? This is what it look like after I have fixed it. (See below) Looking forward to your reply and hopefully able to confirm that this can be done. Kind regards, Aaron

Hello, Following on from this: @samwoo's topic which is related to the issue that I'm going to explain below. We have an issue at the moment with the 2 Stage Closure node in Business Process and we are not sure why or what is the problem. When the request ticket is resolved, it would wait for 5 days before it automatically close the ticket if the customer did not reopen. However last day of resolved is on 18th June therefore it should close on either 23rd June or 25th June. I checked today and it did not close, I even went into request BPM ID to checked and edited the process from 5 days to 3 minutes to test whether it would close the ticket but nothing happened. There is no error or anything but it seems to be stuck on the node. (Please see below) Hopefully I would get answers from you guys to solve this. Kind regards, Aaron Summers P.S. Just to confirmed it not a single ticket issue as we think it MAY affected all BPM after the changes we made on the 15th June.

Thanks!! @James Ainsworth

Hi @ArmandoDM This had fixed the issue. Thanks!

Hello, I have a problem with adding to board when raise a new request from mailbox and when completed the form, the drop down list from "Add to Board" did not have new board (Leaver) that I created yesterday. (See screenshots below). can someone tell me why the new board (Leaver) did not appear on the list above? Looking forward to your reply, Aaron Summers

Hi, I have noticed this issue when I want to ascending order of "Active State" in Business Processes for all "active" to appear but it wouldn't refresh to show all the list in correct order. Same apply to "Published Version" but the rest is working as intended. Can you let me know when you have checked and fix this issue. Kind regards, Aaron Summers

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Hello, I wonder if there is any updates on this? I am doing the Leaver requests and I need to be able to record the Applications a leaver has part-way through the process. I worked with @samwoo on setting this up with the Checklist options against a task, and as Sam's post above clarifies after testing that the Checklist only tracks the % a task is completed, and not the Outcome of values ticked. We really need to generated automated tickets from this task, or via another way. Thanks, Aaron

+1 for us too. Definitely useful to share with the team to learn and improve our quality of services to the customer with "know how" knowledge.

@Dan Munns I agreed but this affected us too in regard of delete user and the tickets went missing so our workaround is to archive the user until all tickets is closed would then we delete the user afterwards. But it been awhile and perhaps it been through change since then. One way to know is when one of the admin leave to test this method of delete the user instead of archive.

@samwoo I expected no less from you

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Echo on @Dan Munns if you archive leaver/retired account, tickets will still assigned to the rest of the team. Perhaps in the future, Hornbill will have a new feature to be able to delete account without affecting the tickets.

I'm learning from @samwoo as I progress Hopefully one day, I get to take over his job....

@Steven Boardman +1 Please add me to this also

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