Aaron Summers

@Steven Cotterell I am quite intrigued by this actually! EDITED: You used BPM to post comment on Microsoft Team team channel right? If so, what is your typical BPM look like? I may know to fix this with team side of it.

Ah fair enough! I think half or more are on sale on mine at the moment. Some are as low as £5! Crazy cheap but no, not going to trigger it just yet!

@Steve Giller I know, tell me about it! Well, your wishlist is not too bad compare to mine which currently stand at: I think over 140 or something but most of them I just click wishlist if it look really good! lol

@Dan Munns Likewise here: Have N64, Game Boy Advance, Game Boy SP, 2DS, 3DS, Switch, Xbox One (But may trade that for PS4 because my partner moans that I don't play to which my response back to her: "I play when you are not around hence why you never see me play!" ) and SNES remake. Still use PC often which I currently play Game Of Thrones: Winter is Coming through GTArcade I am thinking about to upgrade my graphic cards to 2080 next year along with RAID 10 (Whether it possible with my motherboard or may need to get new one).

@Steve Giller I agreed! I had way too many games than expected and then when you look at the sale, it almost feel like it laughing at you because I can't afford for these games at the same time, I need to complete these games to make it happen! I am 3/4 of the way to complete Sonic Adventure 2 Battle which I'm sure most of you are familiar with this game. But the most daunting task for this to get 100% complete is to get Rank A in all stages for all characters!! @Victor very lucky indeed, nowadays, most games would be free to play but have microtransactions (very popular in China) in-game. Guessing you may have mod in the game to create "Hornbill Sith Lord" by any chance? (also I think you should add new feature/integrate emoji!)

Another Summer Sale on Steam but I'm guessing this time, everyone to hold on their wallets and locked away?

For me the big success is Pokemon Sword and Shield, can't wait to play that! But hearing all kind of new games as well consoles is incredible! The technology have truly flourish in gaming industry. Will be getting PS4 Pro for my son's birthday (really it for family gaming) and already lining up a few games to add too.

@Lyonel Any chance to change the title of this topic to E3? so that it not out of date and save to clog up with all E3 2018, E3 2019. E3 2020 topics By the way, what are your thoughts on E3 2019 so far? Impressed or felt they should cover/provide more?

+1

+1 - This is very interesting idea and definitely a big beneficial for us too. +1 from @samwoo too

Also for me too if anyone did not picked up on what @samwoo meant: lol Aaron

It was brilliant organised and fantastic event in the last 2 days! Hats off to you guys for making this happen! It been a long time since i got really excited for the event and especially when seeing Hornbill Updates, Security and of course Orchestration! Also big thank you to @Daniel Dekel, @TrevorHarris, @Steve G at roundtable to answer all our questions and sorry that I didn't get the chance to talk to others but hopefully next year we will get more opportunities to talk other developers. And thank you to @Gerry and Merc Littlefair (not sure what his username) too for answered to our questions! @Gerry, can you confirm the timescale of when it possible to sign up for beta holiday manager? Following the conversation with my manager which I have some good news to share that she is keen to create project for Hornbill Improvement Plan which she stated: Really good notes Aaron. (Thanks @samwoo!) When we have the Hornbill Improvement meeting, bring these with you and you can present them. Since we got Hornbill and not looking at other products, we may as well start to maximise the potential of Hornbill in our work. But it a long journey ahead of us, like Merc said, it start with baby steps to which we will eventually get there and hopefully become like Waltham Forest Council in the near future. Thanks, Aaron

@James Ainsworth Thanks, going to log a ticket now Regards, Aaron

@James Ainsworth Updated: I have tried 4 different ways of getting the card re-add back to the board after it been removed when resolved: 1) Remove Completely = Manually = True 2) Remove Completely = Manually = False 3) Remove Completely = Auto 4) Remove Completely = Ignore None of them make it work with BPM and Board. It only able to re-add back to the first lane instead of the 4th lane, "Testing" to matched and I have tried with ID number: 41 to no avail. So I am stumped on this part. Any suggestion is welcome at this point! Regards, Aaron

@HHH I actually do not think that is possible (but I went to checked the BPM and actually it may be possible) So I don't really know though, it could be something else. Aaron

Hi @James Ainsworth Thanks for clearing that up, I thought that being part of the ticket as "member" I would get notification but it seems only apply for as "follower". I have asked my colleague whether it work with "follower" of the timeline and they said that they only get update through service portal but not through email update or auto process update. Being "member" of the ticket which allow us to access the ticket and see all the timeline, is that correct? Thanks, Aaron

@James Ainsworth I was looking up in forum for notifications and found this. Want to share the screenshot of this: However, I only saw this ticket today (9th May which means the ticket is 4 months ago!) by asking my colleague for ticket number to access the ticket and turned out that I have missed 12 updated on the timeline in the tickets but I did not get any notifications from this at all. Thanks, Aaron

@James Ainsworth I have checked and I have set to "Remove Completely" as true (Manual). Does Auto or ignore would make a difference? If it does then it may be worth doing that but what I do not want is for tickets to build up in the queue while in resolve status which may cause more annoyance than expected. What I do hope is to remove the "Card" from the board (archived in the sense) and only restore if the customer reopen the ticket which trigger for the same "Card" to move back to different the column which we would know the difference of a new tickets and reopen tickets. Thanks, Aaron

@James Ainsworth Thanks for your prompt replied. I have already tried that method (I did it another check and it did not work*). *It did work as reopened the ticket (test) and the card was re-add back to the board but it appeared at the wrong column. Please see below: My understanding of this "Lane name" which state of which column name did I input for it to match and put the card in the relevant column. As you can see in the process that I changed the number ID to Lane name by inputting "Testing" which I want all the tickets that reopen to appear in that Lane column. Why did this not happened? Or is there some process that prevent this to happen? Kind regards, Aaron P.S. @samwoo

Hi guys, I am hoping someone can assist me as it confusing me at the moment and could not work out why it won't do the task despite of no error pop up. I am currently testing the bpm with board manager involve with the ticket into board, move and remove. First time setting up and testing, it was working so far but the issue I have is trying to re-add the ticket back to the board onto the relevant lane but for reason it kept adding back to the 1st lane and not the 4th lane (this is where I want to put it in). Please see below: Any idea of why it would not put back in "Testing" lane? (ID: 41)? Another thing that my colleague, @samwoo bought up was that the board Manager action is not visible on the request action pane despite of showing blue highlight in settings whereas Board action is visible on the request but it grey out in settings which is should not be on the action pane. (See below): Would appreciate the help with this, Thanks, Aaron

@Victor Would this also add to no BPM through linked request too? Thanks, Aaron

Hello, I would like to know whether it possible to set to a specific customer through BPM? What I'm trying to achieve is to start the leaver process and when they confirm which applications the leaver user have access to which then raised a new linked request(s) to relevant team to confirm to remove their account from application(s). Much like assign to owner but for customer that we do not really want to use so we do have generic users that can be use instead of customer. This way is to avoid bombard emails of the actions from the process to the customer. Secondly - I wonder whether I can add functional BPM to a linked request through leaver BPM? If so, can you advise me of the steps that I can do? Many thanks, Aaron CC: @samwoo

@Martyn Houghton Thanks for your response. That actually make sense for us, so thank you for this, I will give it a go and let you know if suit us in our work. Thanks, Aaron

Hello, One of my colleague raised this interesting request few days ago. He asking for the reason box when use substatus of the request to be remove, because the substatus should be clear of what it means without need to add reason on it. Also he mentioned that if necessary to add information then he would use comment box instead of reason box for update. (Please see example below). I wonder if there is possible to add new ability to turn on or off for each individually of substatus if need to keep reason box. Thanks, Aaron cc: @samwoo

Hello, At the moment, I think there is an issue with Service Level when select in BPM process. I have setup the new service and new team along with PCF an BPM to focus on more specific tasks related to the team. However the node that I have setup for SLA (same as above to ensure the SLA would pick base on either Service Request or Incident Request but for some reasons that it did not work. Myself and @samwoo could not get it to work and struggle to understand why as we have to manually select the service upon the tickets (testing) each time through portal or request list. Can you help please. Thanks, Aaron