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Gary@ADL

Hornbill Users
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Topics posted by Gary@ADL

  1.  

    logic for change type

    By Gary@ADL, in Progressive Capture

    • 1 reply
    • 1,307 views
  2.  

    names on connection not expanding

    By Gary@ADL, in Service Manager

      
    • 2 replies
    • 1,294 views
  3.  

    Nesting Services or adding FAQs against catalog items, grouping FAQ's

    By Gary@ADL, in Service Manager

    • 7 replies
    • 1,762 views
  4.  

    new update has removed services that were hidden from the portal

    By Gary@ADL, in Service Manager

    • 2 replies
    • 915 views
  5.  

    no capture ID found

    By Gary@ADL, in Progressive Capture

    • 2 replies
    • 1,600 views
  6.  

    no remove from board option

    By Gary@ADL, in Business Process Automation

    • 4 replies
    • 1,099 views
  7.  

    not seeing latest update overview

    By Gary@ADL, in Service Manager

    • 1 reply
    • 883 views
  8.  

    Old email view has changed?

    By Gary@ADL, in Service Manager

    • 8 replies
    • 2,351 views
  9.  

    outputting Pro-cap answers on emails

    By Gary@ADL, in Business Process Automation

    • 2 replies
    • 1,423 views
  10.  

    owner status is not cleared when re-assigning tickets

    By Gary@ADL, in Business Process Automation

    • 11 replies
    • 1,574 views
  11.  

    permisisons to complete activities assigned to others

    By Gary@ADL, in Collaboration

    • 5 replies
    • 1,673 views
  12.  

    Pre-populate customer field when only 1 available to select

    By Gary@ADL, in Service Manager

    • 6 replies
    • 1,374 views
  13.  

    process not proceeding after task expiry.

    By Gary@ADL, in Business Process Automation

    • 9 replies
    • 1,433 views
  14.  

    re-open a cancelled request

    By Gary@ADL, in Service Manager

    • 1 reply
    • 979 views
  15.  

    Real-Time reporting

    By Gary@ADL, in Reporting

      
    • 1 reply
    • 1,422 views
  16.  

    request actions for multiple tickets - add ability to link calls

    By Gary@ADL, in Service Manager

    • 3 replies
    • 1,292 views
  17.  

    retiring an analyst account and renaming it?

    By Gary@ADL, in Service Manager

    • 4 replies
    • 1,155 views
  18.  

    Rich Text content for request timeline entries

    By Gary@ADL, in Service Manager

    • 18 replies
    • 3,218 views
  19.  

    Service and catalog item not available to filter views

    By Gary@ADL, in Service Manager

    • 4 replies
    • 1,172 views
  20.  

    service levels amendment

    By Gary@ADL, in Service Manager

    • 2 replies
    • 935 views
  21.  

    service not appearing in my routing rules "service" field

    By Gary@ADL, in System Administration

    • 1 reply
    • 134 views
  22.  

    set a call to auto-close after a period without a task

    By Gary@ADL, in Business Process Automation

    • 7 replies
    • 2,022 views
  23.  

    set resolution text via automated process

    By Gary@ADL, in Business Process Automation

    • 11 replies
    • 2,493 views
  24.  

    setting the default queue for new tickets via customer portal

    By Gary@ADL, in Service Manager

    • 2 replies
    • 696 views
  25.  

    skipping of standard mandatory forms in hornbill

    By Gary@ADL, in Service Manager

    • 3 replies
    • 1,161 views
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