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permisisons to complete activities assigned to others


Gary@ADL
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Hi Guys - is there a setting somewhere which I can enable, which will allow my users to action activities not assigned to them?

 

for example if I create a ticket with an auto-created task, and assign it to myself. if my colleague completes this job for me, he cannot close the ticket as it requires the task to be actioned first, which only the task owner can do.

 

I know we can set the task to assign to a team (rather than individual), however we often close jobs across different teams (plus this would create loads of un-necessary notifications for all members of the team)

 

i can already do this as admin, but idon't want to give my users any more permissions such as admin rights etc - just the ability for a user to action an activity that isn't assigned to them.

 

thanks

Gary

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