permisisons to complete activities assigned to others

[Gary@ADL]

Hi Guys - is there a setting somewhere which I can enable, which will allow my users to action activities not assigned to them?

 

for example if I create a ticket with an auto-created task, and assign it to myself. if my colleague completes this job for me, he cannot close the ticket as it requires the task to be actioned first, which only the task owner can do.

 

I know we can set the task to assign to a team (rather than individual), however we often close jobs across different teams (plus this would create loads of un-necessary notifications for all members of the team)

 

i can already do this as admin, but idon't want to give my users any more permissions such as admin rights etc - just the ability for a user to action an activity that isn't assigned to them.

 

thanks

Gary

[Victor]

@Gary@ADL there are some discussions around this subject, have a look here:

 

[Martyn Houghton]

@Gary@ADL

Are you after the same functionality as discussed in the post below?

Cheers

Martyn

[Gary@ADL]

@Victor @Martyn Houghton - thanks guys - yes very similar functionality, although I need it to be for all tickets (i.e. incident, service request, problem, known error, change) rather than just requests. will post in the other thread as well,

 

cheers

[Victor]

@Gary@ADL if you look at Martyn thread, our dev team replied that they will introduce the functionality in next SM update. However I do not know the details you're after, they would be best to answer your query

[Martyn Houghton]

@Gary@ADL

As per @Ehsan reply on the other thread this new functionality will apply to all request types, i.e. incidents, service requests, problem etc.

Cheers

Martyn