Gary@ADL Posted February 8, 2018 Share Posted February 8, 2018 Hi Guys - this is something ive lived with for ages, but might just be a simple change for you guys, or maybe even a setting I just haven't turned on. when you are logging tickets from email, you are forced to "select" the customer from a list, even when there is only 1 available - Can it be made so when only one customer is available this customer is pre-populated into the customer box? thus saving a click and a couple miliseconds, minor change I know buts its a pointless click! lol Link to comment Share on other sites More sharing options...
Victor Posted February 8, 2018 Share Posted February 8, 2018 @Gary@ADL 15 minutes ago, Gary@ADL said: Can it be made so when only one customer is available this customer is pre-populated into the customer box? Actually, it should work like this... populate the customer field... is being fixed now. 1 Link to comment Share on other sites More sharing options...
Gerry Posted February 8, 2018 Share Posted February 8, 2018 @Gary@ADL Its always worth reporting these kind of issues, those "extra clicks" can be seriously annoying when you are busy, I would much rather you spend that time telling your friends how great Hornbill is As @Victor says above, this is how it should work but there seems to be some form of regression, the team are already on it. Gerry 1 Link to comment Share on other sites More sharing options...
Gary@ADL Posted February 8, 2018 Author Share Posted February 8, 2018 @Victor @Gerry awesome thanks guys Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 9, 2018 Share Posted February 9, 2018 @Gary@ADL this has been fixed and will be available in the next Service Manager update, this is due to be available early next week 2 Link to comment Share on other sites More sharing options...
Gary@ADL Posted February 13, 2018 Author Share Posted February 13, 2018 many thanks @Steven Boardman @Victor @Gerry Link to comment Share on other sites More sharing options...
Victor Posted February 13, 2018 Share Posted February 13, 2018 @Oscar Stankard I have moved your reply to a separate thread as it is a different scenario and occurs in a different part of the application hence not related to this thread. Link to comment Share on other sites More sharing options...
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