Gary@ADL Posted August 25, 2017 Share Posted August 25, 2017 Hi Guys - im just setting up some new corporate service levels, anychance we can get the maximum resolution days (currently 40), extended for the resolution bit. we'd like to set a resolution target of 90 days for some of our improvement requests, thanks Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 25, 2017 Share Posted August 25, 2017 @Gary@ADL We have raised this as well, see post below. Just one thing to be aware that 40 days in the service level targets will translate to 960 hours (40 x 24hours) of duration against your working time calendar associated with the Service Level. That is fine if your service level is 24/7, but if you are working on 8 hours business working hours say that would translate to 120 days. Cheers Martyn Link to comment Share on other sites More sharing options...
Gary@ADL Posted August 29, 2017 Author Share Posted August 29, 2017 thanks @Martyn Houghton Link to comment Share on other sites More sharing options...
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