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service levels amendment


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Hi Guys - im just setting up some new corporate service levels, 


anychance we can get the maximum resolution days (currently 40), extended for the resolution bit. we'd like to set a resolution target of 90 days for some of our improvement requests,





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We have raised this as well, see post below. Just one thing to be aware that 40 days in the service level targets will translate to 960 hours (40 x 24hours) of duration against your working time calendar associated with the Service Level. That is fine if your service level is 24/7, but if you are working on 8 hours business working hours say that would translate to 120 days.




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