setting the default queue for new tickets via customer portal

[Gary@ADL]

Hi Guys - does anyone know where I can configure the default queue (or team) that jobs land into after they have been logged by the customer via the customer portal?

 

ive checked my pro-cap and business process that applies to the tickets they are logging (password resets for example), but cannot see that the default bucket for once these tickets are logged is defined in them anywhere, so I m guessing theirs a global default setting we've set somewhere, which we'd temporarily like to change to another queue/team.

 

many thanks

[James Ainsworth]

Hi Gary,

There is a default setting that you can use to assign these.

 

The alternative is to have a Hornbill Automation at the beginning of your workflow that does the team assignment.  For more information on this you can click here.

Hope that helps.

Regards,

James

[Gary@ADL]

thanks @James Ainsworth