request actions for multiple tickets - add ability to link calls

[Gary@ADL]

Hi Guys - really like the feature to be able to update / resolve multiple calls at once  - would it be possible to add the feature for us to be able to link multiple tickets to one ticket in the same way

 

i.e. i have a load of tickets id like to link to a problem (tickets were logged before the problem was), 

 

thanks

Gary

[HHH]

I second this proposal. It would be a really good feature to have since we work mostly with external customers where multiple customers may be affected by some systems

[James Ainsworth]

Hi @Gary@ADL

We do have the Link Action on a Problem that provides a search feature to locate and link the related incidents.  Have you tried this?

Regards,

James

 

[Gary@ADL]

Hi @James Ainsworth  thanks for that! - yes i had seen that bit but didn't realize you could do multiple requests at once  that'l do for me

 

many thanks