Gary@ADL Posted September 12, 2017 Posted September 12, 2017 Hi Guys - really like the feature to be able to update / resolve multiple calls at once - would it be possible to add the feature for us to be able to link multiple tickets to one ticket in the same way i.e. i have a load of tickets id like to link to a problem (tickets were logged before the problem was), thanks Gary
HHH Posted September 12, 2017 Posted September 12, 2017 I second this proposal. It would be a really good feature to have since we work mostly with external customers where multiple customers may be affected by some systems
James Ainsworth Posted September 12, 2017 Posted September 12, 2017 Hi @Gary@ADL We do have the Link Action on a Problem that provides a search feature to locate and link the related incidents. Have you tried this? Regards, James 1
Gary@ADL Posted September 13, 2017 Author Posted September 13, 2017 Hi @James Ainsworth thanks for that! - yes i had seen that bit but didn't realize you could do multiple requests at once that'l do for me many thanks
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