StephC

@David Hall appreciate the update! Unfortunately much like Emily said, analysts have the column showing for status but being able to quickly see by row which tickets are on hold is really being missed. We are getting comments daily from people asking when it will be fixed still, this is a real problem for us and is definitely having an effect on teams.

Hi @David Hall this is still causing quite a bit of noise for us, as the support teams are struggling with the missing functionality. Seconding the question about whether this can't just be set back to how it was, and when will the 'fix' be implemented?

@David Hall was there any update on this or when it might be fixed, please? It is continuing to make using hornbill more difficult for our teams.

We've had some comments already from our teams about this - it is confusing to people who don't already filter by on hold/ not on hold. I will also pass on the message that it is being looked into.

We've had this reported also, will gather more info as above. Just wanted to +1 the thread

Hello! Edit - Just re-read your original update that says the email apply isn't working yet, sorry!

Same problem for us! Guessing this is related to an update?

Working again for us also, so far.

Existing connections look able to browse our instance however if you refresh, you get the above message.

Getting this

Hello, Could someone advise whether resetting a service account password would leave the API keys on that account intact or would they need re-configuring after the password reset? Thanks!

Good timing - it started working again just after I raised the topic.

Hello, Seem to be getting this, I can see on the main status page there is an issue in Maidenhead, but our status page things everything is fine. Are they related?

Ours is still broken. Also can't email from tickets, not sure if related?

Gone for us too

Thanks for the reply Steve! Is there a way we can just get rid of all these tasks? I did just test it on the one task but the ticket was long since closed, so I'm fairly confident the other tasks will be the same. Or alternatively, is there a way to mass re-assign tasks? I understand we may have set these up incorrectly to begin with, so tasks are assigned to individuals rather than groups but as it stands we are stuck with these accounts that have 600-700 tasks assigned to them.

Hello, We have had someone leave and would like to remove their license but cannot do so as they have a number of tasks assigned to them still. We tried using the task cancellation utility but it isn't going very well. C:\goHornbillTaskCanceller>taskCanceller.exe -instance=**** -api=******************************** -listfile=C:\goHornbillTaskCanceller\tasks.txt [TSK20200214000091] METHOD FAIL taskCancel: The task specified is of type BPM Approval, which can not be cancelled 0 Tasks Cancelled Successfully 1 Task Cancellation Failures C:\goHornbillTaskCanceller>taskCanceller.exe -instance=**** -api=********************************* -listfile=C:\goHornbillTaskCanceller\tasks.txt -delete=True [TSK20200214000091] METHOD FAIL taskDelete: This task can not be deleted because a running business process workflow has a dependency on the outcome of this task. Use taskComplete instead 0 Tasks Cancelled Successfully 1 Task Cancellation Failures Could someone advise please? Is taskComplete a different utility or a different parameter we could use on the cancel utility? Is there another way we could do this? We just want to get rid of the tasks so we can remove the user/ license. There are about 600 tasks assigned to the user currently.

Down again! Status check -

We had an issue a few minutes ago too - it's back for us now. Following for more info on if this had the same cause!

Just to add, it seems to work if I put a space around the hyphen, but the device names don't have the space so doesn't really help our searching.

Has something changed with the search in hornbill? It doesn't like the hyphens in our servers/ devices now, but I'm sure it used to bring back results. For example - It does make it more difficult to bring back specific results.

Thanks, Steve. Unless anyone has any ideas that don't mean I have to go in and manually update for every week/ day I want it, I'll probably have to do something like you suggested. Still better than individual reports though! Is there a way to use the Start of week/ Today variable AND the time?

Hello, I'd like to set up a report for tickets logged to a specific team within certain hours, but I'm having some difficulty because as far as I can see the only place time is recorded is in h_datelogged, and you can't use wild cards in a between statement? I can get it to bring back data for one day, but I'd like to be able to run it for a week at a time. Thanks in advance!

Hello, We have had reports from different people now that when trying to raise requests on our portal it appears as though it isn't going through. It is actually going through, just gets stuck on the processing screen for them like this. Could someone advise where the problem might be? I don't believe we have changed anything on our system recently for this.

@Deen Thanks for checking back! Yes I have implemented the updated version and it looks to be working again. Thanks @Steve G