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Sam P

Hornbill Users
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Everything posted by Sam P

  1. Apologies if this has already been covered however we're finding that the difference/contrast of colours in the Request List between those that are Open and On Hold is quite low making it quite difficult to tell them apart: We have also had the Dark Mode links issue reported:
  2. @Steve Giller could we also have the option to set the default visibility of the Take Ownership action in the Timeline - it currently defaults to Customer. Thanks
  3. Is it / could it be possible that we have the option to cancel a Project without having to manually complete all associated milestones and tasks? We created a whole bunch of test ones (whilst working through creating a template) - its quite time consuming to then go in and assign, update and close everything before being able to clear the test projects out. Thanks
  4. Thanks @Daniel Dekel no rush at all, it already looks better
  5. I think there are definitely some improvements that could be made to allow customers and Service Manager users to search for requests by Connection. We use them a LOT
  6. @Daniel Dekel this looks much improved thank you. Should the gap between the two link items (jn the same widget) also be the same as the others? Its a minor thing (and seems OK when they are stacked vertically).
  7. Could there be any movement on the addition of further notice types / colours? These are a great feature, it would be excellent to expand them
  8. Can anyone help with this? The visibility of the node to place the request on hold can be set, but what about off-hold? In this particular example, I want this to be set to Team. Also that capital T mid sentence should not be there Thanks
  9. Just realised I posted this before - its obviously still an ongoing issue for me https://community.hornbill.com/topic/25892-notices-not-showing-in-employee-portal-unless-refreshed/
  10. I have found that my Notices are only being displayed in the Employee Portal if/when the browser is refreshed. This one in particular only shows for approx. 1 minute (while ITOM goes off and does its thing) but is extremely useful to let the customer know that something is happening in the background. Service Manager side is fine. Could this be checked please? Thanks in advance.
  11. Thanks @Daniel Dekel the above image has Use Content Height unticked, when ticked this is what I get:
  12. I've tried so many combinations of this widget configuration that I don't have any options left! I want the Search widget to be the same height as the Links widget. When the Search widget is on a row of its own, its around 105px high. With my configuration, the Links widget above it sits around 123px (I have also noticed that the gap between the Search widget is different to the gaps of other widgets) This is fine, but I only want the Search widget to take up 50% of the width of the page. When I change the width of both of them to 2 blocks, the height of the Search widget increases to around 148px and is now taller than the Links widget (the gap between widgets has also now reduced back to normal), regardless of the size of the image in the Links: To further test this, I set the Links to 1 block wide, and the Search to 3 blocks wide, and the Search box STILL ends up bigger than the Links box (regardless of whether or not Use Content Height is ticked): I just want them all to sit pretty at the same height on the same row - can anyone point me in the right direction? Thanks in advance
  13. I had the same question: https://community.hornbill.com/topic/25562-is-there-a-way-to-refresh-the-info-on-a-board-card/ I also found this but couldn't get it work, so will follow with interest https://community.hornbill.com/topic/25327-cards-not-showing-current-owner-of-ticket/#comment-120900
  14. I have noticed that the Task Outcome button preview now shows more text that the actual button itself. I'm aware of the tooltip but I would personally prefer the button to show more than 18 or 19 characters.
  15. +1, also requested here
  16. Is it possible to prevent / remove / hide this ability to request access to requests across Service Domains (in my example)? Thanks
  17. @Steve Giller My poor terminology - what i meant was I have logged in as a member of a supporting team that only supports services attached to the new service domain Thanks I think I still have the same question remaining and that is whether or not I can limit the Advanced Search Categories and Catalogue Items to only those supported by the logged in user? Additionally could you let me know if its possible to prevent / hide this option of being able to request access to tickets that a user does not support? I realise the owner of the ticket may just ignore/say No, but I would prefer to not have the option in the first place Thanks for your advice as always
  18. I have just implemented our first additional domain and am navigating my way through service subscriptions, supporting teams etc. I have logged in as a test user in the new domain and using the Advanced Search in the Request List view, I can search on the following shared items which I would prefer to be separated by domain - have I missed a step? Categories - I can see all categories for both domains Catalog items - I can see all catalogue items for both domains, including some catalog items that are retired and also some that are in Services that have been retired and hidden There are rightly no requests in the results but I'd just rather the domains couldn't see each others items.
  19. Is there a variable I can use to insert the Service Domain Name into a custom field or email template? I can locate the Service Domain ID but as this defaults to the lower-case short name format it doesn't look great in emails. The Get Service Information node doesn't seem to refer to it either. I was hoping not to have a static node writing the actual words based on a decision node at the beginning of all my Workflows... Thanks
  20. @Keith Stevenson that's great, I have restarted the processes and all are progressing as expected. Thanks for your swift action.
  21. I have some workflow failures this morning, all relating to the Date Formatter (3 separate workflows so far) all with the same error, none of the workflows have been edited recently and have been working fine:
  22. Is there / could there be the option to show or hide Bulletins from the Service page? For example here I want the Bulletin to be used in the Widget on our home page but I don't really want it taking up space in the Service area here...it would be great to have some flexibility around this
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