Steve Giller

This has been mentioned on a previous forum thread, and the answer there was no. That doesn't stop you raising it, of course.

Not as far as I'm aware, no.

This is the important error. You will need to identify which Workflow/Request this Task (ID: TSK20200214000091) is attached to, reassign the Task if required, and complete it so the Workflow can progress. Details on the requirements for re-assigning/completing Tasks are available on this wiki page.

Yes, and you'll need to ensure that it's publicly available and I believe that it must also be an https link.

@David Longley If you mean the one on the Login Screen:

@Jeremy I've moved your post to the existing thread.

Unfortunately that's not how a report works. You're asking the question "How many ... ?" and "Zero" is a perfectly valid answer. For that reason I don't think it's going to work as an Enhancement Request either.

@QEHNick This has been resolved by our developers and we expect the fix to be in the next Core UI update.

If you have configured multiple Companies you should be able to brand each one under the Employee Portal config by changing the dropdown, as detailed on the wiki pages.

I've tagged this as an Enhancement Request

Can you post the "top half" of the node configuration, please?

It's not clear from the screenshot what area of the Product we're discussing here, but the "customer" url is designed to be used by people outside of your organisation, so in that context it makes sense.

It's possible the Developers have a different take, but I'm not aware of any intention to head down that route.

That pretty much takes us back into building a dedicated email client again.

It is, each of the emails are on the Timeline already - what you're proposing would be duplicating the information over and over again. i.e. Email 1 is added to the ticket, and posted to the Timeline. Email 2 (the reply) is sent, and added to the Timeline, this includes Email 1 Email 3 (the Customer's response) is added to the ticket and posted to the Timeline, this includes Emails 1 and 2 already we have Email 1 on the Timeline 3 times and Email 2 twice, plus (from experience) a ridiculous amount of text from multiple email signatures and disclaimers.

There's a similar error on this Microsoft page that suggests that using tar to zip the file can be more reliable. Not sure if that will help, but assuming the error refers to a file that is in the zip it's worth a try.

If you add yourself manually in the UI and it displays as your email address but after the Import shows as your name you might want to check the settings on the Import. The Regex is a guide, it may need tweaking for your specific CN configuration, and it may be worth experimenting (on a small group of Users, maybe set up an OU with a dozen or so in for testing) with the various options detailed on the wiki to see how that responds to your data.

No - there never is. Even if you use "Reply to All" in a dedicated email client (which Hornbill isn't) the address it was sent to is not included. Because ... that would be sending the email that you're writing to yourself, which doesn't make sense. Also, I'm guessing that by "open" here you are using the View Email option from the Timeline, in which case you are opening the Mailbox, and are no longer in Service Manager, so the sent email is not added to the Request (which doesn't exist in the context of the Mailbox.) If you want the email automatically added to the Timeline the Email action on the Request is the way to do that.

You can - but it's probably best to do that in a separate post, tagged as an Enhancement, in the Progressive Capture section!

@samwoo I've seen something like this before, check the status of any labels on your form. At first glance the separating horizontal line and the Lone Worker Information (if that's a label) would be a good place to start. If I remember correctly you can set a label to mandatory, but as it's a label you cannot give it a value, therefore the form cannot progress. The required information message can also appear to relate to a different field, because of the order that the label and description display.

@Malcolm Nothing is broken, but the description is misleading and is being updated. This is used by the system when handling a business process that has been suspended pending an email update and has no practical value for end users. It is not updated every time an email is sent.

This is not currently possible. I am not aware of any plans to implement this or how this would be achieved. Scheduled reports are designed to go out on a schedule without human interaction - if you need to add an explanation of the report it would be better to run the report and then manually attach the generated files to an email that you've written.

Could you explain what you're trying to achieve, and share the configuration of the node so we can get an idea of what you're describing, please?

I've tagged this as an Enhancement for you.

I've tagged this as an Enhancement.