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Found 3 results

  1. One of the reoccurring requirements that comes up each time we look to bring on another service desk within our group on to our common Hornbill Service Manager instance is the restriction of having only a single customer portal, so we have to go with a common and generic branding. If the customer portal customisation options could be made to be a one to many relationship with the current initial set being the default, then it would be possible to specify at an external organisation level which branding set to use. As access to the portal after the initial landing page (branded with the default customisation set), is controlled by contact access, so it would be relatively simple to then apply the appropriate portal customisation set for said customer. This way the architecture remains the same, i.e. a single customer portal, but we are able to branding the portal dynamically to the customer. By utilising multiple Proxy by Domain setups it would also be possible to utilise different domain URLS as well. Cheers Martyn
  2. We are just refreshing the branding and customisation on our portals to come inline with an updated corporate guidelines. We have noticed that even though we have updated the settings as per the wiki page (https://wiki.hornbill.com/index.php/Customising_Self_Service) when you open a Service Manager request, the colours setting which work up to that point in the portal are not honoured. As always a screenshot show it better. Initial screen with service catalog being displayed - primary text colour #212492 is correctly used. Entering a specific request it seems to go back to Hornbill defaults. Are there some additional setting or is this a bug? Cheers Martyn
  3. The branding of the Customer Portal, i.e. both the Page Tile and the Logo, are not honoured when you click on the 'Forgot Password' link. Instead it reverts to the 'Hornbill Login' and logo. Could the branding which is applied to the Logon/Sign In screen also be applied to the 'Reset Password' screen? Cheers Martyn
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