HGrigsby

Hi We have noticed that if you make a change to the scheduled date or time it doesn't save it when you refresh. The change to the date or time looks like it has been made and it writes it to the timeline but when you go back to it the date time field is back to the original time original time new time Timeline After saving it's back to 8am! Any help appreciated Helen

Thank you @Ehsan - we have noticed this too.

+1 for me too Helen

@Berto2002 - glad you raised the Failed/Cancelled - I had the same thought when trying to check any failed processes.

Thank you @Ehsan & @Gerry That will be so useful to us. Helen

+1 This would be useful for the technical teams using our change process. Helen

@Jeremy & @Victor We also have the same with the time just appearing as the current time, you can edit is but not as easy as it used to be as it isn't a time selection. Luckily though the scheduled date and time fields in Changes aren't affected. thanks Helen

Hi @James Ainsworth it appears to be fixed today. Thank you. Not sure if I like it Help button taking you to the date and time wiki page - can we hide that for basic users or have to option to hide it? Helen

Hi I am still getting the issue where it jumps a month ahead when you select a date Trying to pick tomorrow I get this And selecting the 4th April I think because it is jumping a month ahead it thinks the 1st is a Sunday If you go back and try again it does then go to the right month or day but I have logged a support call because this is causing a problem as there are lots of parking requests coming in today.

We are also having problems with dates and times on various progressive captures. Any news on when this might be fixed? I have people trying to book car parking spaces for the office opening next week. I have some getting messages saying this day is not allowed, when trying to book for tomorrow 1/4 (it is) or if they select 4th April it puts in 4th May. Helen

Can I go for a +++1 please as I've already added a +1 Just been looking to find when a change was made to a BPM, in the 9 showing can only see where there might have been a format change or tweak rather than an older version which would have probably given me the answer. Quite like the idea of being able to mark a version as a major one too. I do usually download a version before I change them but not in this case unfortunately

+1 for this for me please Helen

Hi @Ehsan - we have the same issue and error message trying to export Helen

+ 1 for me too please

Just noticed that and was wondering where it had come from. Thought it was just me!

Hi I changed the owner of a service from me to a colleague and now get a message saying "This service has no owner" I can't change it back to me or to anyone else. Just thought I'd ask before logging a support call if anyone else had anything similar? Helen

+1 for me too please

+1 for us please

We have had a major incident which resulted in a rush of tickets. When trying to reassign them to another team in bulk an error appeared Was able to move them individually and narrowed it down to just 4 using two different BPMs. To get round it was able to click on copy and make a new request that was fine, but any ideas what this error might mean. thanks Helen

+1 for this idea. Would be useful to be able to go back a bit further if there have been many changes to a bpm. Helen

+1 for us too please Helen

Hi I keep getting the same message, though it has worked before a couple of times before. It is something I have gone back to and now get the error again. I've looked through the suggestions above it all looks like it is set up correctly. (and hasn't changed since it worked before) Any suggestions would be much appreciated Helen

Hi We have a very similar issue for two of our analysts and the screenshots look the same. As well as being unable to see the activities and tasks, they can't see the timeline either. Helen

Thanks for the suggestion @Steve Giller and explanation @Victor It is exactly what we want to do - it is shame it doesn't have some sort of OLA for this type of support arrangement, but at least I know now. Helen

Annoyingly now have this on another analyst in a totally different team, who was working fine this morning but not now. Causing a real issue as the analysts are unable to work on their tickets as they can't see the timeline. Have a support call logged so hopefully there might be an answer soon.