Hi
That does sound like it would help. We have a few people working on the email queue at the same time so anything that stops them logging the same calls would be helpful
Helen
Hi
We have also started getting a lot of non delivery reports in the mailbox. is there something that we can do to stop them as there are a lot coming through.
thanks Helen
Hi
Is there any update on this? It is something that I have been asked about too.
We want the service desk to see the mailbox and the rest of IT to not be able to view it
thanks
Helen