HGrigsby

I'd like to have the option to disable it so +1 as well Helen

+1 for us as well please. Helen

We are able to get back in now too, thanks Helen

Hi We have the same issue too thanks Helen

+ 1 for us too. Would have many uses for being able to have the ability to put in a table. Helen

++1 for this please. Thanks Helen

We have noticed that when we change any of the setting in the Customer details under Request Settings the options all disappear. If we click the button change it back to default they all reappear but go again as soon as we make any changes to the settings. The reason I was looking at this is the settings do seem to keep changing, last week we were missing manager and today team Does the same on our test instance too, anyone else finding the same? Helen

+ 1 for the calendar view - and the easier scheduling of requests Helen

@James Ainsworth Thank you for telling me it was "escalate" not "assessment" - spent ages trying to find where to unlock it, wish I'd found this post earlier though! Helen

+1 from us too please

Hi We are also having this issue where the ticket is resolved but the timer is not marked. When you hover over the red resolution timer "target missed and still open .. completion expected" Escalations are also continuing on the ticket although it was resolved on the day it was logged. Will log a support call to for this as it is causing us a problem now when it hasn't before with no changes to the business process. Thanks Helen

hi I have found that if I search for an expression in a PC I get an error. It returns a list of PCs but when you click on the link you get the error below It does the same in our test instance too. Will log a support call later Helen

+1 for this please

+1 for us as well please. Helen

Hi We are tidying up our service portfolio and have some services that are retired. If I click on requests in the service and select "This service" I get tickets from all services - I wouldn't have expected to see any requests or not any recent ones in the list. Is it just the that they are retired? thanks Helen

+ 1 please

Unfortunately we are still having tickets logged without timers being set this morning. Assessments appear to be working correctly now though.

+ 1 for us as well on this issue. Have reports of tickets not coming off hold as they should. Same error as Jeremy reports above

Thanks @Steve Giller for linking me to this. If we continue on with the assessment the rest of the questions are all OK it just seems to be the first one that is missing the options

@Steve Giller Hornbill Incident IN00177976 Update - Timers not starting in some requests logged this morning - I have supplied a passcode and references on the way

Hi We have started to have a couple of issues with Hornbill today. 1. When logging requests the timers aren't starting on some, not all, tickets. This is a big issue for us 2. When going to assess a change the assessment is only bringing up one option instead of the usual 4 on the 1st screen Can someone advise please thanks Helen

@samwoo thank you, that was a great help to me too. I just need employeeId to be to be a session variable too. (Please!)

+1 again - to give this a nudge please

Thanks @Steve Giller I end up having to wait for the search twice, once when you click on Failed / Cancelled and again when I select Failed from the options. More annoyingly if I go into a failed BP and then go back I have to start again as it brings up both types again.

Would it be possible to change the option so that there are separate areas for Failed and Cancelled, rather than having them showing as one ? I know I can go in after the search is complete and select Failed but it is the failed ones that I usually need to see and don't really care about the cancelled! Helen