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HGrigsby

Hornbill Users
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Everything posted by HGrigsby

  1. Can I go for a +++1 please as I've already added a +1 Just been looking to find when a change was made to a BPM, in the 9 showing can only see where there might have been a format change or tweak rather than an older version which would have probably given me the answer. Quite like the idea of being able to mark a version as a major one too. I do usually download a version before I change them but not in this case unfortunately
  2. Hi @Ehsan - we have the same issue and error message trying to export Helen
  3. Just noticed that and was wondering where it had come from. Thought it was just me!
  4. Hi I changed the owner of a service from me to a colleague and now get a message saying "This service has no owner" I can't change it back to me or to anyone else. Just thought I'd ask before logging a support call if anyone else had anything similar? Helen
  5. We have had a major incident which resulted in a rush of tickets. When trying to reassign them to another team in bulk an error appeared Was able to move them individually and narrowed it down to just 4 using two different BPMs. To get round it was able to click on copy and make a new request that was fine, but any ideas what this error might mean. thanks Helen
  6. +1 for this idea. Would be useful to be able to go back a bit further if there have been many changes to a bpm. Helen
  7. Hi I keep getting the same message, though it has worked before a couple of times before. It is something I have gone back to and now get the error again. I've looked through the suggestions above it all looks like it is set up correctly. (and hasn't changed since it worked before) Any suggestions would be much appreciated Helen
  8. Hi We have a very similar issue for two of our analysts and the screenshots look the same. As well as being unable to see the activities and tasks, they can't see the timeline either. Helen
  9. Thanks for the suggestion @Steve Giller and explanation @Victor It is exactly what we want to do - it is shame it doesn't have some sort of OLA for this type of support arrangement, but at least I know now. Helen
  10. Annoyingly now have this on another analyst in a totally different team, who was working fine this morning but not now. Causing a real issue as the analysts are unable to work on their tickets as they can't see the timeline. Have a support call logged so hopefully there might be an answer soon.
  11. Hi Steve The timeline updates were set to team and they are usually visible to them, they haven't changed teams. It also is happening on a request that is owned by the analyst, they don't see any of the timeline at all Helen
  12. Hi I have a couple of users who are suddenly unable to see the timeline of tickets. It looks like the timeline is closed but nothing happens when you click on the arrow to unhide and it doesn't expand, and the filter arrow doesn't show anything in the dropdown. They have closed the browser (Chrome), cleared the cache and tried it in Edge and IE. This is only for a couple of users so far and there have been no changes to their accounts or permissions. Anyone have any suggestions or should this be a support call? thanks Helen
  13. Thanks @Daniel Dekel sorry for the delay in coming back to you. That did sort the problem and I can now see and change the "Filter by Type" options.
  14. Hi Adam Glad you raised this, it is happening for us too. I will log a support call for us as the monthly reports are about to be asked for. Helen
  15. Hi @Daniel Dekel I am using Chrome but I just tried it in Edge and do see the option. And it shows in IE too. Helen
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