HGrigsby

+1 for us too please Helen

+1 from me Have the API scheduling some tickets for health checks but would like an easier way of setting up and amending them

+1 to hopefully give this a nudge Also wondered if possible to show the created date as an available column in the contacts view?

For us too - thank you!

+1 - same for us too

+1 for us too please Helen

+1 for us too please Helen

+1 from me too

+1 for this too - I am being asked to look at change freeze at the moment

Hi When I go into the Intelligent Captures only the first page is showing in the list, without the option to go to the next pages or to keep scrolling down. Have changed the order to last updated or by name and still just see one page. It is the same in Chrome and Edge. Any ideas? Glad that they all seem to be there but it is a bit hard to find the ones I'm looking for. Helen

+1 for us as well please. like this idea, we are looking at redoing the closure codes again. Helen

Hi @AlexOnTheHill I have also been seeing this error today, there was another post from Jeremy reporting this. Helen

+1 for us please - starting to use sub-statuses more and more and would like to be able to choose the order thanks Helen

Hi @Jeremy I am also getting this error. The IC I am using doesn't have any decisions just 3 sets of questions, it skips the second node and gives the error on the 3rd one It does carry on if you ignore it though. Helen

Hi @James Ainsworth Sorry for the delay in coming back to you. I have tried clearing the cache and still get the same result. I also tried Edge and get the same. Thanks Helen

Hi I have created a new team to support a new type of request. When I go to the service to add the team as a supporting team it doesn't show up as an option. I can't see anything different about the new team, Knowledge Quality, I can see it in the list of teams in the Organisation but not when I try and add it as a supporting team. Any ideas? I left it for an hour in case it made a difference, but it didn't! Helen

+1 for me too please Helen

+1 for this for me. Just thought it would be helpful for me to see what I am doing and spending my time on. Helen

@James Ainsworth Thank you - that will save so much time waiting for the search to complete when you click on Manage Executed Processes before I can put in the ref to get to the right one.

+1 for me please. Had the same thought this morning when setting up a new IC Helen

Glad it's not just me! Had to demo the feedback options the other day and got the same.

Hi Would it be possible to make the Service Level Agreements under the Service Portfolio searchable and/or to be able to re-order them? They seem to be in a really random order and it would be really handy to not have to scroll through them to find the one I am looking for. Thanks Helen

Hi I've had a process that has gone wrong today meaning I've had to correct the same node in several executed processes. When I am in the screen It would be so helpful if it was possible to show the ticket ref somewhere, rather than having to go back and wait for the search to refresh again if I haven't copied the ref and opened the ticket. If it is there and I've just missed it please let me know thanks Helen

+1 for me too please.

+1 from me to it is exactly what I am trying to do. We have external emails coming into a mailbox that we would like to make contacts to log a ticket and email back, but want to keep them separate from our other contacts. Helen