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Daniel Dekel

Hornbill Developer
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Everything posted by Daniel Dekel

  1. Daniel Dekel
    Hi all, sorry I did not answer before, I was on vacations ;-). I'll check with the Service Manager team and one of them will answer you. Thank you, Daniel.
  2. Daniel Dekel
    @HHH, make sure the custom field is checked in the "Available Display Columns" (the cog button) then it will apear in the filters list.
  3. Daniel Dekel
    Hi @HHH, You can search for custom fields, but it has to be using the Advanced Search button. Please see the image attached. Hope it helps, Daniel.
  4. Daniel Dekel
    Hi @SJEaton, Sorry I didn't see the mention. This requires a few changes in the platform that are at the moment not possible, like allowing to download an email. That is required in order to add the email or emails as attachments. I don't think this is in the current scope and it can take some time to be implemented but it should be done. Is quire a reasonable requirement in an email system. I'll speak to the platform team to make sure they add the requirement to their list. Regards, Daniel.
  5. Daniel Dekel
    We wanted to inform you that the Send Email option in the Contact Details view has moved to this new place. We are looking in to removing the old functionality of sending email (the tab next to the Post option). If you have a question or want to know more, let us know in this forum post.
  6. Daniel Dekel
    Hi @Dan Munns, Sorry for the delay, we were discussing this between the teams. So, we do have in our long term solution to move towards custom forms in general and allow using any of the fields in the default forms on the custom ones. So to your answer, yes. You will probably see this slowly, each time we will be adding more and more fields to the custom forms. Regardless of if it is a file upload field or any other field, I think a good feature will be allowing to add an "Add More" option (if configured). That will allow in your case to add as many files as you want or within a min and max number you define. Will this help in your case? Daniel.
  7. Daniel Dekel
    @P. Nordqvist, The fix is now Live. Please refresh your browser (F5). You should not see notifications in the counter anymore if the list is empty. Basically it dismisses the notifications that are not relevant anymore. Let me know if is fine now. Regards, Daniel.
  8. Daniel Dekel
    Hi @nasimg, The option should be already there. You can disable this in your profile. Daniel.
  9. Daniel Dekel
    Thank you @P. Nordqvist, I think the problem is that there is one or a few activities that were assigned to someone else and you do not have rights to see anymore. But the notification still exist. We are going to provide an option to see the notification and dismiss it in that case. We will start working on this now and let you know when you can have it. Regards, Daniel.
  10. Daniel Dekel
    Hi @P. Nordqvist, What happens if you refresh you r screen, it still displays wrong? Regards, Daniel.
  11. Daniel Dekel
    @samwoo FYI, the fix for the Mandatory Fields is now in Live. Daniel
  12. Daniel Dekel
    @samwoo I estimate the next build will be next week, probably Tuesday. I will add this to our list of requests, no worries ;-) Thanks, Daniel.
  13. Daniel Dekel
    Hi @samwoo, We can see a problem in the portal. We will have it fixed for the next portal build. Regarding the customisation of the colour, I'm afraid this won't be possible, at least in the near future because of higher priority features we have in our list. Regards, Daniel
  14. Daniel Dekel
    @Giuseppe Iannacone, No, it had nothing to do with the Service Manager. Is related to a new feature that was introduced to set Min and Max validation range to the Date Picker. That can be set by Admin Tool but there was a problem where it was enabling it each time you saved the Progressive Capture and it was returning 0 on both Min and Max, making it disabled for bigger than today and smaller than today (hope is not too complicated ;-) ) Daniel.
  15. Daniel Dekel
    @James Bartle @Paul Alexander, The problem has been reported here and fixed Regards, Daniel.
  16. Daniel Dekel
    @Giuseppe IannaconeI can now confirm that the problem has been fixed. Just press F5 to reload your page to get the fix. Sorry for the problems caused, Regards, Daniel.
  17. Daniel Dekel
    @Giuseppe Iannacone, I suspect it will affect all customers that use the Date Picker. We have the fix, are testing it now and push to Live once we have a confirmation it works as expected. Daniel.
  18. Daniel Dekel
    Hello @Giuseppe Iannacone, We are now working on a solution, should not take long. Will let you know when is solved. Regards, Daniel.
  19. Daniel Dekel
    Hi @samwoo, It is done, it depends on a Platform build and Service Manager build too. Could take a couple of weeks for it to be all available for you. Enjoy! Daniel.
  20. Daniel Dekel
    Hello @Johanna Guest, The fix will in the next Customer Manager build. Regards, Daniel.
  21. Daniel Dekel
    Hi @lee mcdermott, Please see this related post The problem was solved. Just press F5 or the refresh button. Regards, Daniel.
  22. Daniel Dekel
    @PSG - I can now confirm that the fix has been applied to LIVE. If you refresh, you should be able to select all the groups in the system. Regards, Daniel.
  23. Daniel Dekel
    Hello @PSG, I'm sorry for the confusion. It took some time to understand how this happened, but I can confirm there has been a regression. All groups should be displayed in the list. We are now working on a fix and push this to LIVE soon. Will keep you updated. Regards, Daniel.
  24. Daniel Dekel
    Hi @samwoo, We'll add two new Data Providers, one "My Sites" and the other "All Sites". Does it makes sense? You can use the field conditions if you need to hide or show All Sites based on some previous value. Daniel.
  25. Daniel Dekel
    Hi @PSG, Looking at this again, the only change we made is to hide groups that the "task assignment" flag was set to NO in the Admin Tool because that was leading to an error if you tried using that (see screenshot) If you want to enable the group from being assignable open the group in the Admin Tool and change the flag to YES. Hope this helps, Thanks, Daniel.
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