Daniel Dekel

Got you now @Martyn Houghton, The entire panel is a plug-in from Timesheet Manager app and the Service Manager doe snot have that data. I can show you how that query works, but it will have to be a JOIN probably to get that Total Time. Let me know. Thanks, Daniel.

Can you explain the difference between the request and request form? I don't understand what area are you talking about. Cheers, Daniel

Hi @HHH, Please see the previous post: The change was done and will be in our next platform build. Thanks, Daniel

OK @m.vandun, We'll add that flag where you can disable the validation. This will be part of the platform build. Thanks, Daniel.

@m.vandun. I understand. I will add a flag to disable this validation and will allow you to continue using this the same way as before. Just bare in mind that if the contact does not change the LoginID, and the email address exist already, he will not be bale to login because the system will take the first contact found in the list. Luckily the the password will be different (hopefully) but it the password is the same, then he will be logging in to a different account. You understand that risk? Thank you, Daniel

@MJanssen you could create a new user and name it something like AUTOMATIC_UPDATES and use that for your automation. Having that will mean that if that user let's say updates a request you will see that update in the timeline and you will know who did that. Many of our APIs require a user session and add to the timeline. Daniel.

Thank you @DeadMeatGF, that is correct @MJanssen. All the APIs are protected by roles, assigned to users and that would bypass the security checks. Also licenses are linked to users so that would not be possible be cause that would mean that you can use all the APIs without any license. Thank you, Daniel.

@m.vandun, do these contacts have access to the Customer Portal or are used internally to raise requests?

Hi @m.vandun, CP means Contact? We did add this validation in the last build. There were many problems around duplicated email addresses in contacts and that affects the portal access because it won't know what contact you want to log in with. Also, sometimes people created multiple contacts because they've forgotten that there was one already and that creates multiple timelines for the same contact. That affects only the Main Email address, not the Alternative. Thanks, Daniel.

Hi @Martyn Houghton, I understand what you want but attaching Timesheet manager to the Activity Stream can be quite complicated and can not only take some time to implement but also can affect the performance of both client and server. Did you think of something similar to how our forum shows the "Member's reputation" number? That is based on posts and comments that the user was involved on. And that can be much easier to implement. In fact you can achieve this using the reporting tool. Daniel.

Hi @samwoo, I think is a good idea... or ideas. Let me discuss it with the guys over here... I'll come back to you. Thanks, Daniel

@samwoo, with Timeline I understand, but email... would that be similar to "share"? it will open a new email popup with the comment or post you wanted to quote?

Hi @samwoo, sorry but is not hidden anymore . I've now updated our WiKi documentation and you can see Blockquote and also an extra one that was not documented Nowiki. Thanks, Daniel.

No problem @DeadMeatGF

Ahh, no @DeadMeatGF, The Organisational Data is different than Organisations. Organisational Data is the internal Organisation Structure, that will be for departments and teams creation and to that you can assign users or basic users. Organisation (in the Collaboration Core) is used to hold contacts (external). Hope that makes sense. Daniel.

Hi @DeadMeatGF, You can either add first the organisation and then assign a contact to it or create a contact and assign that to the organisation. The video in the WiKi is a bit old and there are many new capabilities but the way to do it is the same. Did you try going to the contact and assign it to the correct organisation? Can you please let me know if you see an error message? Thank you, Daniel

Hi @Dan Munns, Sorry for the delay. I'm checking this with the Service Manager team and we'll get back to you. Thanks, Daniel.

Hi @Dan Munns, You can change the font style, but unfortunately not the colour in our wiki markup implementation. We'll have a look how can that be done because, but I'll come back to you with this. Thanks, Daniel.

@Lyonel, @Dan Munns, I can confirm now that the fix has been pushed. Just refresh your page to get the latest build. Thanks and sorry for the inconvenience. Daniel.

@Lyonel, @Dan Munns this happens with activities that have attachments. We are working now on a fix and will be pushing a new build shortly. Thanks, Daniel.

Hi @MJanssen, The example I've sent to you is doing exactly that. The "controlType":"text-anchor" will do a search using wildcards at the beginning and at the end of the search criteria (the value). You can use also just "text" instead "text-anchor". This type of search will be a bit longer than an exact match but will work. Also, make sure you use the rowstart as 0 and the limit to a higher number as in the example. This is used for paging in the UI. You can also see how this works with the UI if you are familiar with the Chrome Developer Tools. Press F-12 and switch to the Network Tab. You will be able to see all the XMLMC calls, the requests and responses. That way you can practice with the UI and use the same request code to your needs. Hope it helped. Daniel.

Hi @Martyn Houghton, Sounds like a good idea. I'll add a change for this in the Timesheet Manager app. Will keep you updated. Daniel.

Hi @MJanssen, This flowcode although is available, is pretty much for internal use mainly because its complexity. It is also a core flowcode although it will be visible in the service manager app because it will extend it. The example: <methodCall service="apps/com.hornbill.core" method="getOrganisationsList"> <params> <filter>%%</filter> <rowstart>0</rowstart> <limit>30</limit> <advancedSearch>{"h_phone_number":{"binding":"h_phone_number","controlType":"text-anchor","value":"077123456789"}}</advancedSearch> </params> </methodCall> Thanks, Daniel

@dwalby, I'm sorry for the late response but I've missed your comment. We are going to start working soon on this feature. I expect this to be done around the end of the month (February). Regards, Daniel

Is great to hear that! Thanks @Dave Read ;-)