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Gary@ADL

Hornbill Users
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Topics posted by Gary@ADL

  1.  

    no remove from board option

    By Gary@ADL, in Business Process Automation

    • 4 replies
    • 1,099 views
  2.  

    exporting daily data extract to Qlik

    By Gary@ADL, in Service Manager

    • 4 replies
    • 1,035 views
  3.  

    SQL errors when logging new tickets

    By Gary@ADL, in Service Manager

    • 4 replies
    • 923 views
  4.  

    apply email to request not functioning correctly

    By Gary@ADL, in Service Manager

    • 2 replies
    • 779 views
  5.  

    new update has removed services that were hidden from the portal

    By Gary@ADL, in Service Manager

    • 2 replies
    • 915 views
  6.  

    re-open a cancelled request

    By Gary@ADL, in Service Manager

    • 1 reply
    • 979 views
  7.  

    Email an auto-reply with HTML template

    By Gary@ADL, in Service Manager

    • 10 replies
    • 1,883 views
  8.  

    Change workflow version for an existing request

    By Gary@ADL, in Service Manager

    • 8 replies
    • 1,613 views
  9.  

    Change request authorisation issues

    By Gary@ADL, in Service Manager

    • 4 replies
    • 1,449 views
  10.  

    Closure category not being set by node

    By Gary@ADL, in Service Manager

    • 10 replies
    • 1,738 views
  11.  

    customer portal and iframes

    By Gary@ADL, in Service Manager

    • 1 reply
    • 797 views
  12.  

    Hyperlink straight to a catalogue item

    By Gary@ADL, in Service Manager

    • 8 replies
    • 1,693 views
  13.  

    emaisl not auto attaching to tickets

    By Gary@ADL, in Service Manager

    • 6 replies
    • 1,410 views
  14.  

    Pre-populate customer field when only 1 available to select

    By Gary@ADL, in Service Manager

    • 6 replies
    • 1,375 views
  15.  

    form data not populating requests table

    By Gary@ADL, in Service Manager

    • 1 reply
    • 976 views
  16.  

    Dashboard not updating

    By Gary@ADL, in Service Manager

    • 9 replies
    • 2,092 views
  17.  

    Can we please have a 'suspend - wait for publish' node

    By Gary@ADL, in Business Process Automation

    • 1 reply
    • 1,074 views
  18.  

    add version notes when publishing a new business process

    By Gary@ADL, in System Administration

    • 7 replies
    • 1,782 views
  19.  

    not seeing latest update overview

    By Gary@ADL, in Service Manager

    • 1 reply
    • 883 views
  20.  

    getting an error on one of my services

    By Gary@ADL, in System Administration

    • 10 replies
    • 1,909 views
  21.  

    request actions for multiple tickets - add ability to link calls

    By Gary@ADL, in Service Manager

    • 3 replies
    • 1,292 views
  22.  

    email update notification issue when a ticket is on hold

    By Gary@ADL, in Service Manager

    • 4 replies
    • 1,264 views
  23.  

    service levels amendment

    By Gary@ADL, in Service Manager

    • 2 replies
    • 935 views
  24.  

    Nesting Services or adding FAQs against catalog items, grouping FAQ's

    By Gary@ADL, in Service Manager

    • 7 replies
    • 1,762 views
  25.  

    custom value has stopped being picked up

    By Gary@ADL, in Business Process Automation

    • 7 replies
    • 1,708 views
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