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chriscorcoran

Hornbill Users
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  • Posts

    466

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    2

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Topics posted by chriscorcoran

  1.  

    Add Customer update to email update

    By chriscorcoran, in Service Manager

      
    • 2 replies
    • 1,018 views
  2.  

    Reporting - Total Call Duration

    By chriscorcoran, in Service Manager

      
    • 2 replies
    • 1,065 views
  3.  

    Report for all calls not updated in the last 14 days

    By chriscorcoran, in Service Manager

      
    • 2 replies
    • 1,052 views
  4.  

    Extract Call categories

    By chriscorcoran, in Service Manager

      
    • 2 replies
    • 1,152 views
  5.  

    Auto CC on email or two emails for contact

    By chriscorcoran, in Service Manager

      
    • 2 replies
    • 1,048 views
  6.  

    Dashboards - Displaying the wrong content

    By chriscorcoran, in Service Manager

      
    • 2 replies
    • 1,069 views
  7.  

    Replying to emails brings up random templates

    By chriscorcoran, in Service Manager

      
    • 2 replies
    • 995 views
  8.  

    HTML Editor

    By chriscorcoran, in Service Manager

    • 2 replies
    • 1,104 views
  9.  

    Question about WHERE clause in a measure

    By chriscorcoran, in Performance Analytics

    • 2 replies
    • 1,309 views
  10.  

    SLA Calendar formula

    By chriscorcoran, in Service Manager

      
    • 2 replies
    • 839 views
  11.  

    SLA Rules

    By chriscorcoran, in Service Manager

    • 2 replies
    • 888 views
  12.  

    Rule to email muplitple people

    By chriscorcoran, in Service Manager

    • 2 replies
    • 864 views
  13.  

    View showing within 4 hours of failing

    By chriscorcoran, in Service Manager

      
    • 2 replies
    • 918 views
  14.  

    Issues with send to template

    By chriscorcoran, in Service Manager

    • 2 replies
    • 761 views
  15.  

    Colour code request list

    By chriscorcoran, in Service Manager

      
    • 2 replies
    • 4,702 views
  16.  

    Adding new form section to the call record

    By chriscorcoran, in Service Manager

    • 2 replies
    • 849 views
  17.  

    Latest Hornbill Enhancements

    By chriscorcoran, in Service Manager

    • 2 replies
    • 917 views
  18.  

    Report which includes all the audit trail actions

    By chriscorcoran, in Service Manager

    • 2 replies
    • 889 views
  19.  

    Approval to send email

    By chriscorcoran, in Service Manager

    • 2 replies
    • 893 views
  20.  

    Gateway issues?

    By chriscorcoran, in Service Manager

    • 2 replies
    • 763 views
  21.  

    Resolution Visibility

    By chriscorcoran, in Service Manager

    • 2 replies
    • 896 views
  22.  

    Odd colours on request list

    By chriscorcoran, in Service Manager

    • 2 replies
    • 800 views
  23.  

    Performance issues?

    By chriscorcoran, in Service Manager

    • 2 replies
    • 682 views
  24.  

    Issue with internal user portal

    By chriscorcoran, in Service Manager

    • 2 replies
    • 1,014 views
  25.  

    Timeline issue - one user

    By chriscorcoran, in Service Manager

    • 2 replies
    • 444 views
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