chriscorcoran Posted August 18, 2021 Share Posted August 18, 2021 A few of our users have lost access to the internal portal. If I search in the service portfolio they are not showing and if I try and add them I get the following error /apps/com.hornbill.core/flowcode/fc_modules/xmlmc.js(189): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityAddRecord] A database or query error occurred while inserting the primary record data into the database. (table=h_itsm_servicesubscriptions, pk=) Any ideas? Link to comment Share on other sites More sharing options...
Steve Giller Posted August 20, 2021 Share Posted August 20, 2021 @chriscorcoran Could you raise a Support request so we can check this? We'll also need a Support Passcode against the System Administrator account if you could provide that with the Incident, please. Link to comment Share on other sites More sharing options...
chriscorcoran Posted August 20, 2021 Author Share Posted August 20, 2021 thanks @Steve Giller logged Link to comment Share on other sites More sharing options...
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