Extract Call categories

[chriscorcoran]

Hi

Is it possible to extract the call categories data into a spreadsheet, I need to review all call cats, sub cat for each service.

 

Thanks

Chris

[Steven Boardman]

Hi @chriscorcoran

You can use the reporting tool to create a report on the h_sys_profiles table where the call categories are held, and then use the option to export the report to CSV:

This won't tell you which services you have have these configured against, but it will let you know which categories you are dealing with as a starter.

Steve

[chriscorcoran]

Thanks Steve