Odd colours on request list

[chriscorcoran]

Hi

 

one of our users is getting a new colour on the request listthis morning any ideas? Tried two browsers both the same. And from another machine.

 

[James Ainsworth]

Hi Chris,

I believe that these represent requests that are not assigned to a team.  Can you check if this is the case that these particular requests don't have a team assigned? This colour scheme was added several years ago.  It may that from some reason this user has recently had some rights elevated to now show them these requests with no teams.

Regards,

James

[chriscorcoran]

@James Ainsworth yes all calls are assigned to a team and it they were showing fine for other users. I have updated our service manager this morning and logged back in as the user and it all seems fine now. Very odd. Thanks anyway!