Jump to content

Add Customer update to email update


Recommended Posts

  • 10 months later...

Hi @chriscorcoran,

Apologies for there being no response when you originally posted.

I have been following up on this scenario recently and currently the email content in this scenario is not something that can be configured via templates, the content is fixed.  We have raised a change internally to look to provide the use of templates in future, however as an interim measure, as of our most recent build of Service Manager (build 966) the email notification sent when a customer updates via email will now additionally include the content of that update, so you should now get visibility of the customer update directly from the email.  

Kind Regards,


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...