chriscorcoran Posted November 22, 2018 Share Posted November 22, 2018 Hi Could someone remind me what the formula is to calculate SLA times? I have set 5 days for example but my resolution time/date shows about 10. Thanks Chris Link to comment Share on other sites More sharing options...
Victor Posted November 22, 2018 Share Posted November 22, 2018 @chriscorcoran - check the FAQs section, we have created what we like to think a very detailed guide for setting timers in Service Manager: 1 Link to comment Share on other sites More sharing options...
chriscorcoran Posted November 22, 2018 Author Share Posted November 22, 2018 perfect thanks @Victor Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now