chriscorcoran Posted November 22, 2018 Posted November 22, 2018 Hi Could someone remind me what the formula is to calculate SLA times? I have set 5 days for example but my resolution time/date shows about 10. Thanks Chris
Victor Posted November 22, 2018 Posted November 22, 2018 @chriscorcoran - check the FAQs section, we have created what we like to think a very detailed guide for setting timers in Service Manager: 1
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