chriscorcoran Posted January 18, 2019 Share Posted January 18, 2019 Hi Is it possible to do a view on all tickets that are within 4hours of failing an SLA? Link to comment Share on other sites More sharing options...
Steven Boardman Posted January 21, 2019 Share Posted January 21, 2019 @chriscorcoran it is not possible at the moment to create a view on hours, the shortest time period you have is Today i am afraid. You can of course use the Boards to create lists which are hours and minutes before or after the target date and use service level escalation actions to move them automatically into the lane as the target approaches / is breached. Hope that helps Steve Link to comment Share on other sites More sharing options...
chriscorcoran Posted January 21, 2019 Author Share Posted January 21, 2019 @Steven BoardmanThanks! Link to comment Share on other sites More sharing options...
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