Jump to content

dwalby

Hornbill Users
 View Profile  See their activity

  • Posts

    559

  • Joined

  • Last visited

  • Days Won

    1

 Content Type 

Topics posted by dwalby

  1.  

    Average Time to Resolve Per Service

    By dwalby, in Service Manager

    • 1 reply
    • 742 views
  2.  

    BPM decision - Assign task to requester's manager (unless requester is a manager)

    By dwalby, in Service Manager

    • 3 replies
    • 959 views
  3.  

    SLA does not update when escalating priority

    By dwalby, in Service Manager

    • 24 replies
    • 3,457 views
  4.  

    Prevent bypass of Impact Assessment in BPM

    By dwalby, in Service Manager

    • 2 replies
    • 928 views
  5.  

    Monthly Measures Result discrepancies 1 2

    By dwalby, in Performance Analytics

    • 43 replies
    • 5,647 views
  6.  

    Asset Update

    By dwalby, in Service Manager

    • 8 replies
    • 1,343 views
  7.  

    Allow assignment of BPM tasks but not requests

    By dwalby, in Service Manager

    • 2 replies
    • 1,012 views
  8.  

    Automate account creation with PowerShell

    By dwalby, in Service Manager

    • 1 reply
    • 967 views
  9.  

    Request Details (inc. Custom fields) visible in Service Portal

    By dwalby, in Service Manager

    • 1 reply
    • 810 views
  10.  

    Not receiving notifications on some Workspaces

    By dwalby, in Collaboration

    • 3 replies
    • 1,194 views
  11.  

    Update requests with e-mail from external suppliers

    By dwalby, in Service Manager

    • 2 replies
    • 891 views
  12.  

    LDAP Imports

    By dwalby, in System Administration

    • 9 replies
    • 1,664 views
  13.  

    HTML view for editing documents

    By dwalby, in Document Manager

    • 6 replies
    • 1,524 views
  14.  

    Ability to edit default pro capture forms

    By dwalby, in Service Manager

    • 12 replies
    • 2,119 views
  15.  

    Unable to set more than 1 Custom Expression in a BPM

    By dwalby, in Service Manager

    • 2 replies
    • 821 views
  16.  

    Request - Send e-mail if priority escalated

    By dwalby, in Service Manager

    • 6 replies
    • 1,211 views
  17.  

    High-Level Resource Estimation

    By dwalby, in Project Manager

    • 2 replies
    • 1,027 views
  18.  

    Link "Known Error" or "Problem" during ProgCap

    By dwalby, in Service Manager

    • 0 replies
    • 797 views
  19.  

    E-mail templates - Workaround variable

    By dwalby, in Service Manager

    • 5 replies
    • 1,043 views
  20.  

    Allocating assets to new starters/Wait for Linked Assets - Enhancement

    By dwalby, in Service Manager

      
    • 3 replies
    • 971 views
  21.  

    Linking Activities to assets (To manage asset disposal process)

    By dwalby, in Service Manager

    • 6 replies
    • 1,276 views
  22.  

    Timeline/Collaboration on assets

    By dwalby, in Service Manager

    • 6 replies
    • 1,273 views
  23.  

    Hornbill instability, disconnections & intermittent 'Access Forbidden' errors

    By dwalby, in Service Manager

    • 22 replies
    • 2,633 views
  24.  

    Managing Major Incidents within Hornbill

    By dwalby, in Service Manager

    • 12 replies
    • 2,214 views
  25.  

    Delay when logging requests

    By dwalby, in Service Manager

    • 1 reply
    • 792 views
×
×
  • Create New...