dwalby Posted May 16, 2018 Share Posted May 16, 2018 Hi all, Just looking for some advice on how Hornbill users manage major incidents. When receiving the initial report of a major incident (highest priority) should this simply remain as a single incident record with a linked problem record to determine the root cause? Should any further reports of the same major incident be raised as incidents also & linked to the P1 - how should they then be prioritized? Obviously not P1. Is there a way to automatically update/resolve child incidents linked to the major incident? Is there a way to utilize e-mail templates for business-wide progress updates on major incidents? Once the major incident is resolved a major incident report needs to be created, is there a way of integrating this into BPM? Thanks in advance Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now