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Link "Known Error" or "Problem" during ProgCap


dwalby
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Hi all,

I know it's currently possible to mark incidents/requests as impacted during the Progress Capture process with the use of the Knowledge Management feature. Although this has it's uses, it doesn't seem to populate the Solution action with the workaround, instead this needs to be done manually by searching for and linking the Known Error/Problem once the incident/request has been logged. 

Is it possible to automatically populate the Solution action item once a incident/request has been raised that has been marked as impacted during the progress capture? Alternatively, could the option to link the Known Error/Problem be added to the Progress Capture process?

Thanks in advance

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