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Tonyo

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  1. Thanks Ehan, I have re-checked all as advised and: - Affected customer does have an existing and working email address - Then Mailbox does exist, and works with other BPs currently being used. - Then Email template also does exist, and works with other BPs currently being used, but when manually typing it in, I accidentally left a space in the template name, which I corrected, and resolved this issue. Thanks, Tony
  2. Hi Trevor, When you click on edit, it only gives you two options ( View or Publish). But no matter what level of admin you have, when you create a document in the library, as the author, it allows only you to delete the document (And no one else). So if you upload a document, and leave my organisation, we will be unable to delete the documents you uploaded. And this does not work for us.
  3. Can you please advise how I can stop this error from being triggered again? I believe I have currently sourced out why this message was triggered, but need to know how to stop it fro recurring. Tony
  4. Hi Steve, No I don't see these.. my only options are (Requests, Owner, RaisedBy, Owner), etc, whih is why I 'm unable to see these fields or run the string.. Reporting error.docx
  5. I have created a few libraries and published some documents within these different libraries, but the problem is that no one else is allowed to make changes to, or remove the documents I or any other user has published. Can you please advise how we can assign the rights \ and what rights we can assign to help , so when published documents are outdated, anyone can add\update the documents concerned. Tony
  6. Hi Steve, I have tried to do this with the strings in your response, but have not been lucky. When I try run it, I get a "Report definition specified is not correct". I also couldn't get the report to run without the error. Can you please advise how you get the "h_completed_on " values added to the string? Thanks, Tony
  7. When I add the following filter to give me a date range to a report, I get an error "Report definition specified not correct" .Without the string/filter, the report runs OK, but I need to specify a date range, and would like some help or pointers please. Thanks Tony
  8. Hiya, We have the same issue here too, and was told this feature will be available soon (90 days from last month). We currently us the Activities as reminders ( But this is really not doing the job), but will hold on untill we get a go ahead that this is working. Hope this helps...
  9. Thanks James, but what would actually be useful for us, is a situation where we can automate this process (adding changes to calendar) when logging the change request, because once we can add updating the calendar to our Change "Business Process", our task will almost be done. Is this achievable? Tony
  10. Hi, Can anyone please advise how to tackle the queries below: How do I clear contents of the change calendar we currently use & where ? How do I create a new team calendar my team require something similar to the change calendar? Is it possible to change colour of calendar when CR is completed? This is so they are easily picked up on the system. Thanks, Tony
  11. Hi Victor, I have sorted this issue by deleting the Team and associated users, and recreated the team\users, with the correct level of permission, and this has worked. Please let the Dev team know, as this might just be a bug in the system..
  12. The assignment link for assigned tickets is not working, from received emails, and upon investigating, realised the essential link that points it to our portal is missing, and not sure where to amend this. Can anyone please help? Please see the attachment : Link 1 : Link received by email Link 2 : With the string that points it to our portal...... ( Where do I make the change to affect all emails sent with links to their associated tickets ?) Thanks Tony
  13. Hi , Can you please advise how I can amend the data within the Organisational Data of Service Manager ( Home > System > Organisational Data> Organisation ). I have tried to set one of the fields to "Allow Task Assignment" but have been unable to save the amended data. Can you please advise, as I have logged in with my account and also the Admin account, and though it allows m select it, but I'm unable to apply the change. Tony
  14. Hi Trevor, Please see attached as requested....
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