HGrigsby

@David Hall Hi Dave Thanks for coming back to me. Yes exactly that type of link, ours is to a link for request new hardware (tried it with another couple of links to CIs and they were the same) Doesn't work from Excel either but perfectly from email Helen

Hi I have found that if I put a link to one of our CI into a word document it only takes you as far as the self service portal services page. Adding the same link to an email takes you to the CI, which is what we want to happen. Any idea why is behaves differently in word and if there is a way round it? Thanks Helen

+1 Can I request this too, We have several users who are members of several teams and the same problem as @Jeremy

+1 we are having the same

Hi @Deen We don't use R but have downloaded the latest version of the Data Export Tool so that we can test it to see if it resolves the issue. And have changed the reports so export to .xls to see if they run successfully. Helen

We also have the same issue and jobs that run to import asset information and export to Power BI I also changed our reports that were saving as .xls to save as .csv when there was an issue with it a while back, so they aren't right either. Helen

+++ 1 we really need to have a way of emailing a lot of users from a linked ticket or from a list of tickets I have created an autotask and custom button to send an email but I still have to go into each one and we have over 100 linked tickets on one major incident The option of changing the settings as above doesn't seem to send a notification email out although I can update the linked tickets. Any help would really be appreciated

+1 Us too thanks Helen

Hi @TrevorHarris It was really useful to find this post. I thought it would solve my very similar issue but I get a slightly different error Xmlmc method invocation failed for BPM invocation node 's1/flowcode-76eebbc5': 0200 apps publishToLibrary FlowCode Exception (com.hornbill.docmanager/entities/Document/fc_bpm/publishToLibrary): Input parameter validation error: The element was not expected at location '/methodCall/params/library' I have added the settings you suggested in your response but still get an error. Thanks Helen

+1 for us too. We want to use the date chosen in the summary or description of some tickets and just want to show the date. Helen

Hi I have to say that I am also getting a lot of negative feedback from the users about the new button. I looked at customising the home page to at least make it fit our branding, but when I changed the image the button disappeared and then an ID and password box appeared and you have to then log in, which is definitely worse. So glad I did it on our test instance and not the live one as even having used the "reset to default" it doesn't give me the button back and only leaves the login boxes. Helen

+1 for the time being correctly displayed when we are in BST. I have had several complaints about the time being an hour out when exported. I know we can change in excel but would be handy if the time was always correct when exported. thanks Helen

Thanks @Steve Giller I only seem to have the option of Team or Customer on all the updates or actions - can't see Owner - neither can analysts I have looked at. Can see in ui.app.com.hornbill.servicemanager.operation.popup.values I have "customer, team, owner" listed as values though. Helen

Hi @Deen As mentioned above the settings for visibility are all set to team, including the hold one, that is why I am not sure how they managed to set the visibility to owner. thanks Helen

Was there ever an answer to this - I have a similar problem where the on-hold updates are being saved as Owner only comments. The problem is I can't see how all the visibility settings are set to team and I can't change any updates to owner visibility. thanks Helen

Hi We have a process that asks for a password to be provided. We have found that the formatting is changing the answer, for example if it starts with a #12345 the answer comes out as 1.12345, and a bulleted list if it starts with a * How do I stop that happening? I read about nowiki but wasn't sure where to apply it to format the answer. I added it to the description but although it didn't change the # to a number it showed up as <nowiki>#123232123</nowiki> which isn't ideal It changes it in the progressive capture and in the final ticket and this is causing some confusion. I really need to display what is typed into the answer in both the PC and the BPM Thanks Helen

Can you add me too please? thanks Helen

Hi @Bob Dickinson As you know, it is something that we have wanted to be able to do as well, so +1 from me too, if it helps! Helen

+1 from me too - double click would be really useful Helen

Hi I have been using the custom attributes to mark users as either a VIP or pilot users as suggested in a few posts on here. I wanted to add some users to a pilot today and find that if they are a basic user I no longer see the "About" tab which holds this information. This seems to be after the Admin tool update (1285) on Wednesday system - org structure - users: in basic user view only show details and organisations tabs. Any ideas how I get round this? thanks Helen

Hi @Steven Boardman We have been using this method for a while to mark VIPs and pilot users. I have gone to change the list today to add someone in and I can no longer see the "about" tab to change the custom attribute if they are a basic user. This seems to be after the update to the Hornbill Admin tool (1285) Any ideas how I can change the attributes now? Thanks Helen

Thanks Deen - we decided on creating a new team and assigning the tickets over to it. I could see reporting being a problem for us in the future if we didn't Helen

+1 Me too please thanks Helen

+1 please

Hi I have been asked if it is possible to rename a supporting team. I can see we can change the Team name but is it possible to change the organisation ID too so our reporting will still work. We may have to do this for a couple of teams so would really like to get some thoughts on if it is possible, recommended and what we would need to do. Thanks Helen