Adrian Simpkins
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Posts
1,579 -
Joined
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Last visited
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Days Won
16
Content Type
Profiles
Forums
Enhancement Requests
Topics posted by Adrian Simpkins
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One User getting error message when trying to run Custom Button for Escalation of request
By Adrian Simpkins, in Service Manager
- 7 replies
- 882 views
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- 1 reply
- 668 views
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- 16 replies
- 1,833 views
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- 0 replies
- 491 views
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- 2 replies
- 584 views
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- 4 replies
- 878 views
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- 14 replies
- 2,190 views
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- 3 replies
- 1,185 views
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Issue with Manager viewing requests highlighted by Automated SLA notifications
By Adrian Simpkins, in Service Manager
- 7 replies
- 964 views
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Downloading Request List Columns - response and resolve timer data question
By Adrian Simpkins, in Service Manager
- 4 replies
- 680 views
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Searching for Users in Admin - issue with returned data
By Adrian Simpkins, in System Administration
- 4 replies
- 774 views
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- 2 replies
- 602 views
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Does a User get SLA automated notifications to the team if they are marked away on leave?
By Adrian Simpkins, in Service Manager
- 2 replies
- 577 views
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Document download not working in IE (NB we are still on the old Service Portal rather than Employee Portal)
By Adrian Simpkins, in Employee Portal
- 4 replies
- 957 views
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Resolution time on Resolved emails incorrect before clocks went back, also showing a Z at the end of the string?
By Adrian Simpkins, in Service Manager
- 10 replies
- 1,593 views
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How to remove requests written to a board via an automated SLA
By Adrian Simpkins, in Service Manager
- 6 replies
- 1,137 views
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- 2 replies
- 709 views
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Auto escalation SLA - Response SLA breach triggered on request which was already Resolved?
By Adrian Simpkins, in Service Manager
- 8 replies
- 1,208 views
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- 2 replies
- 686 views
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- 6 replies
- 1,298 views
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- 2 replies
- 828 views
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Having issues trying to update accounts in System / Organisational Data / Users
By Adrian Simpkins, in System Administration
- 3 replies
- 885 views
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Issue with downloading documents on Customer Portal using My Documents
By Adrian Simpkins, in Document Manager
- 7 replies
- 1,349 views
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- 2 replies
- 821 views
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New priority level in new SLA not showing as a selectable option in the configuration
By Adrian Simpkins, in Service Manager
- 8 replies
- 1,213 views