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Adrian Simpkins

Hornbill Users
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  • Posts

    1,579

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    16

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Topics posted by Adrian Simpkins

  1.  

    Changing our SLA timings - does this affect existing requests?

    By Adrian Simpkins, in Service Manager

    • 7 replies
    • 1,338 views
  2.  

    New custom data fields 31-40

    By Adrian Simpkins, in Service Manager

    • 6 replies
    • 1,131 views
  3.  

    Custom role for allowing Analysts to view emails

    By Adrian Simpkins, in Service Manager

    • 8 replies
    • 1,170 views
  4.  

    Notifications and desktop popups

    By Adrian Simpkins, in Service Manager

    • 3 replies
    • 957 views
  5.  

    Attachment upload issue

    By Adrian Simpkins, in System Administration

    • 4 replies
    • 1,089 views
  6.  

    Searching all requests with freetext entry

    By Adrian Simpkins, in Service Manager

    • 5 replies
    • 1,302 views
  7.  

    Unable to access Hornbill?

    By Adrian Simpkins, in Service Manager

    • 10 replies
    • 1,840 views
  8.  

    Another Connection issue

    By Adrian Simpkins, in Service Manager

    • 6 replies
    • 1,135 views
  9.  

    LDAP Upload question

    By Adrian Simpkins, in System Administration

    • 0 replies
    • 795 views
  10.  

    SLA dates appear incorrect

    By Adrian Simpkins, in Service Manager

    • 4 replies
    • 795 views
  11.  

    Ativities assignment / reassignment

    By Adrian Simpkins, in Service Manager

    • 7 replies
    • 1,107 views
  12.  

    How to make a Finish button always appear on a progressive capture

    By Adrian Simpkins, in Service Manager

    • 7 replies
    • 1,253 views
  13.  

    Connections on requests

    By Adrian Simpkins, in Service Manager

    • 11 replies
    • 5,033 views
  14.  

    Custom buttons available on Customer portal

    By Adrian Simpkins, in Service Manager

    • 2 replies
    • 774 views
  15.  

    Using custom data fields in the request list

    By Adrian Simpkins, in Service Manager

    • 2 replies
    • 718 views
  16.  

    Only displaying Custom data fields in email if value provided

    By Adrian Simpkins, in Service Manager

    • 2 replies
    • 695 views
  17.  

    Add members to a request - anyway to add a whole team?

    By Adrian Simpkins, in Service Manager

    • 4 replies
    • 1,117 views
  18.  

    Reassigning Activities

    By Adrian Simpkins, in Service Manager

    • 2 replies
    • 947 views
  19.  

    Multi selecting request to bulk resolve

    By Adrian Simpkins, in Service Manager

    • 4 replies
    • 895 views
  20.  

    Reports giving incorrect values

    By Adrian Simpkins, in Service Manager

    • 1 reply
    • 743 views
  21.  

    Closed requests not showing against an Analyst?

    By Adrian Simpkins, in Service Manager

    • 0 replies
    • 539 views
  22.  

    Orange warning message when sending adhoc emails from within a request

    By Adrian Simpkins, in Service Manager

    • 6 replies
    • 1,130 views
  23.  

    Anyone able to confirm what is defined as operation in guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility ?

    By Adrian Simpkins, in Service Manager

    • 2 replies
    • 735 views
  24.  

    Desktop notification for Chat Session not working on IE11

    By Adrian Simpkins, in Service Manager

    • 1 reply
    • 627 views
  25.  

    Setting to turn comments to viewable by Team Only

    By Adrian Simpkins, in Service Manager

    • 2 replies
    • 727 views
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