Adrian Simpkins Posted October 17, 2020 Share Posted October 17, 2020 Hi All, We are still on the old Customer Portal (currently in process of transitioning to the Employee Portal), using My Documents for our Customers to download or access relevant documents. On Thursday I started receiving reports of full Users and Customers having issues downloading / accessing documents here. I also have the same issue - when selecting the Download document button instead of the Download interface appearing at the bottom of the browser, a new page is launched showing random text characters as below. I have found the following: - Works fine for me on Chrome, and Edge, doesn't work in IE - Another 2 colleague's it doesn't work at all in IE or Edge - Another User can access it on Chrome but not Edge or IE All on Windows 10 desktops. I know there was a document manager update earlier in the week so unsure if related? Many thanks as always Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted October 19, 2020 Author Share Posted October 19, 2020 Bump Link to comment Share on other sites More sharing options...
TrevorHarris Posted October 19, 2020 Share Posted October 19, 2020 Hi @Adrian Simpkins Will have a look and see what the issue is here Thanks Trevor 1 Link to comment Share on other sites More sharing options...
TrevorHarris Posted October 20, 2020 Share Posted October 20, 2020 Hi @Adrian Simpkins We've identified the problem here and are currently working on a fix for it Thanks Trevor H 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted October 20, 2020 Author Share Posted October 20, 2020 Thanks Trevor - i will await patch to live Many thanks Link to comment Share on other sites More sharing options...
TrevorHarris Posted October 20, 2020 Share Posted October 20, 2020 Hi @Adrian Simpkins We have applied a patch so you should now be able to download these files in the service and customer portal in Internet Explorer now A full fix for this issue will be in the next document manager release Thanks Trevor 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted October 20, 2020 Author Share Posted October 20, 2020 Thanks Trevor Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted October 21, 2020 Author Share Posted October 21, 2020 Hi Trevor, just to confirm i have tested the My Documents on IE, Edge and Chrome and working aok on all 3 browsers now Many thanks as always ! Link to comment Share on other sites More sharing options...
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