Daniel Dekel

Hello, I wanted to let you know that we are going to be releasing soon an improvement to the Email Search in Hornbill. We are still working on further improvements in this area including adopting new technologies but you are welcome to give feedback on this subject. Thanks, Daniel

Hi @samwoo, That's a great idea and we have already a change for this. It is going to be a as a new App because it will not only be available in the workspaces but other areas too. You will also be able to use it in the Portals for asking customers about their satisfaction. Daniel.

Hi @samwoo, We've done some extensive research and found one potential issue. There could be a case where you use a special character such as & in the "Validate Input With Regex" when designing the form. Do you remember if you changed something in that area before the problem started? Thanks, Daniel.

Hi @gregmarcroftorc, Wanted to let you know that next week we will be pushing a build with extra filters. This will allow you to minimize the amount of results by being more specific when you search. It is also more flexible when looking for a person, first or last name. The only thing left is the sorting of the results by date. That will take some and I'll let you know about the progress on this. Thanks, Daniel.

No problem @Paul Alexander, Glad is working, or at least that part. Enjoy home ;-) Daniel.

Hi @Paul Alexander, @Martyn Houghton, It is possible. You place the bold markup outside the link, like this: '''[[http://www.hornbill.com|Hornbill ]]''' That works fine. How were you trying to do it? Regards, Daniel.

Hi @Martyn Houghton, The change was done in two areas, the client (collaboration core). That will be in the next build, probably on Monday. That build contains a modification of the Time Picker that will accept more than 30 days and will also prevent calculations if the flag (in Platform Build > 2797) is set to false. This means that also the platform needs to be released. That can take a bit more, between one and two weeks. Thanks, Daniel.

HI @samwoo, I saw the video you've sent to Pamela and looking at the last part of the video, in the Network Tab, there is an HTTP error (407) - Proxy Authentication Required (Forefront ... WebProxy filter is denied.) It looks like you are using a Proxy, and that requires authorization. At the same time I can see in the Console Tab with two errors, can you please have a look at that tab? Since none reported this error and we are trying to replicate the error with exactly the same configuration you mentioned, I have the feeling that the Proxy is the problem. Can you check the IE Proxy configuration and maybe disable this just for testing? Thank you, Daniel.

Hi @Martyn Houghton, The good news is that the Platform team is working on a solution for this problem, but a build will probably not be available until one or two weeks because there are several other new features that need to be tested before releasing. Sorry for this, Daniel.

Hi @samwoo, good that at least we have a clue of the problem. Despite the fact that IE11 is very slow, the Org details are being displayed but after showing everything else in that page. SO, I'm still not able to replicate this issue. You have Windows 7, am I right? I'll try to replicate it with that machine. There are no plans at the moment to discontinue the support for IE11 and we are still testing all the functionality with that browser, so no worry about that. I'll keep you updated and at the same time if you have any other information that will help replicating this in IE11 will be welcome. Thanks, Daniel.

@samwoo can you check if there are other users also affected by this or is just you?

Hi @Martyn Houghton, I'm looking at this issue. I'll update you when I understand a bit more about why it occur. Thanks, Daniel

Hi @samwoo, just to make it clear. Organisation Details do work except from the ones you did the changes a few weeks ago? Is important because it if that is the case then there is probably a problem with the data, otherwise there could be a problem with the entire view. Thanks, Daniel

@samwoo, this is very weird. Does it happen with all the organisations or one in particular? you are talking about the Organisation Details View, correct? Thanks, Daniel.

@Martyn Houghton, you don't see a selected number in the days because the list has a max of 30 days and in your case is much more than 30. I'll think of an "elegant" solution for this case. and at the same time I'll add a flag to disable this automatic calculation. Cheers, Daniel.

@Martyn Houghton If you set the "days" field in the Time Spent to 0, it won't update in the TImesheet Value? I'm testing this and it seems to be working fine. Cheers, Daniel.

Hi @Martyn Houghton, I can see the problem. The Time Spent Days selector does not have enough days in the list to display the amount calculated between the start and due date. I also guess you are not interested the getting the time spent based on that criteria. At the same time this was a feature request in the forum What I can do is add a flag to disable this feature and if is not active, it will not do that calculation. Doe sit make sense? Thanks, Daniel.

Hi @Darren Rose, Just letting you know that this feature is now available. Regards, Daniel.

Hi @Ralf Peters, The problem was fixed. Please let us know if you still find issues. Thanks, Daniel.

Hi @Martyn Houghton, The Time Spent is showing 3 hours and 10 minutes, is that wrong? The other value (1467:10:00) is the Timesheet Manager, that looks wrong. As from today, if there is a Start Date and Due Date, the Time Spent will be automatically set by these two values. If no Start or Due date it will set to 0 as before. I was trying to replicate the issue with the Timesheet, but no luck. Do you have any replication steps? Thanks, Daniel

Hi @gregmarcroftorc, Just to let you know that the platform team is looking at this. Is taking time because in August many of our staff was on holidays, but now we are back to normality. Thanks, Daniel.

Hi @gregmarcroftorc, I will keep you updated anyway, but you can send a reminder if you want. Thanks, Daniel.

Hi @Martyn Houghton, Although it looks intentional, I think this is actually a defect. The number should not remain, it should be set to 0. I'll raise a defect for this. Thanks, Daniel.

Hi @Darren Rose, I believe there is not such option at the moment. What you want is when the Analyst starts raising a new Request, the Click will start ticking and will stop when submitting the form? Daniel.

Hi @Darren Rose, We found a problem in the email with Timesheet. The fix will be shipped in our next build. Will probably take a week to see this fix. Sorry for the trouble, Daniel.