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Found 7 results

  1. Are there any plans to be able to connect external customers and/or organisations to assets? If yes it is in the nearby future?
  2. Hi We have several test customers with portal access for demoing purposes, they have so far shared a common email address. But today when I tried adding a new one I got an error message. Is there any way to turn this off since it's really a blocker for us for the following reasons. We have customers where the staff share the same mail box, but they need to have different accounts for support. We have the above mentioned test/demo customers We have instances where several customers share a third party asset that monitors our services and creates support tickets for them. In this case since a customer cannot be assigned to several organisations, we have created them as one user per organisation but they have the same email address since they are the same physical person(s) and we cannot mandate that their organisation changes this and uses separate emails per instance. Please remove the unique constraint again or at least make it optional.
  3. Hello We're currently using Organisations in Service Manager to keeping our Service Partners information - key contacts, support email addresses etc... It would be really useful to be able to add attachments against an Organisation so that I could attach the Service Agreement, or other such documents to the Organisation. Is this function something that could be added? Thanks Darren
  4. Hi, I'm wondering how I can import organisations to Hornbill? There is over one thousand organisations which I should import to the system. Or shall I make a template and Hornbill people do this job? I didn't found any guidance from Wiki. Import Contacts should be ok. Best Regards, MikaP
  5. Is there a way for an external customer to view all requests raised by their organisation? I made one of the customers Primary Contact for their organisation but it didn't seem to help. I have also set guest.servicemanager.customer.home.showAllRequests to on
  6. Hi, I would like my colleagues to be able to create new Organisations and Contacts and also edit the details. They can see all the details at the moment - what permissions do I need to give them so they can create &e edit. Thank you Tina
  7. In Support Works we make use of the large notes field to store a lot of additional free text information. However in new platform there is no notes field and the custom fields are all Varchar 255, so not long enough to hold the current content. Can a change request be raised to add in a Notes field on the organisation object? Cheers Martyn
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