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Everything posted by Daniel Dekel
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Thanks @Martyn Houghton for the clarification. We do have an idea how to solve this. We could track time for all comments and posts in activity streams and provide useful reports like time spent writing posts and comments for a specific user, or team, or all. We could link it to a specific workspace or related entity to that activity stream like a request. Once we have that data the Timesheet Manager could request that daily and add it to the timesheet of the user. Now, all that is very nice but we need time to implement all that... and don't see when can we locate this. But, let's keep this post alive and hopefully we will be able to implemented sooner than later. Daniel
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Hi @Martyn Houghton, I'm trying to think how could we get beneficial data out of this. Thinking how me and others use posts and comments, I don't think I spend more than a few seconds, perhaps max a minute writing a comment and similar with posts. Is that what you are after? Or perhaps a count of posts and comments for the day? Or time spent on a workspace? Cheers, Daniel.
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@neilcg, I understand that we are having a bit of trouble re-creating this issue, we need to try a few more things, we will keep you informed. The UI glitch is also pretty horrible where the field is extending over its expected boundary, we need to fix that too and will get that sorted. One thing you could try for us, could you open Chrome Developer Tools (F12), click on the console tab and then re-create the problem to see if any error (text in red) appears in the Chrome Dev Tools console window? If there is an error, could you please either copy that text or take a screenshot? Thanks
- 18 replies
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- task
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Thank you for the information @neilcg, we will investigate this and keep you updated. Daniel.
- 18 replies
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Hi @neilcg, Can you please provide some more details? I can't see from your screen shot any group selection at all. When you choose the group option, you select a group from the list and click the Update Button the selected group gets removed? What happens if you refresh the browser (F5)? and open the template again, will the group be still empty? What browser are you using in what operating system? Thanks, Daniel.
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New portal design highlighted at Inisights 2019
Daniel Dekel replied to Adrian Simpkins's topic in Service Manager
Hi @Adrian Simpkins, @Nick Brailsford, Thank you for you interest. We are going to have a series of meetings about this, but to give you an idea, we think that between 5-6 weeks you will be able to have a preview release with the basic functionality. That way you will be able to explore a bit and start configuring your services you wish to expose in the new portal. Still both portals will be available and you will have a choice to enable or not the new and old portal at any time. That will also be a good time for you to give us feedback. From that point, we will be releasing every two weeks updates and in about 8 weeks we will have a production ready and stable version of the new Employee Portal. We will keep you updated once we have more accurate details. Thank you, Daniel. -
improvement Add user picker to capture options
Daniel Dekel replied to Dan Munns's topic in Service Manager
@Dan Munns, we will add a new co-worker selector field to the task custom form. It requires an update of the Admin Tool, Collaboration Core and Platform, so it can take a few weeks to release all this unfortunately. The latest one will be platform, so look at the release notes. Thanks, Daniel. -
Hi @Paul Alexander, Sorry it is taking some time to answer... Is not that simple, especially because custom fields and not indexed and also the visibility of the field can be different between each user, so it might not be available to all users when you search. I'm waiting further answers from development to see if it could be still possible. Daniel
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Pixel tracking images in tickets are being loaded
Daniel Dekel replied to Vikki Cameron's topic in Service Manager
@Vikki Cameron, we did find the problem. There was a property in the header that was not allowing the iframe to use the sandbox property. We've fixed this now and should be going to live today. Kind regards, Daniel. -
Hornbill Today - Background Image not showing
Daniel Dekel replied to Martyn Houghton's topic in Collaboration
@Martyn Houghton for that you can use the option in Placement called "Overlap behind Content". That will make it look as before. All this will soon make much more sense and will have a much better interface. working on it ;-) ....- 5 replies
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Hornbill Today - Background Image not showing
Daniel Dekel replied to Martyn Houghton's topic in Collaboration
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Hornbill Today - Background Image not showing
Daniel Dekel replied to Martyn Houghton's topic in Collaboration
Hi @Martyn Houghton, Sorry for that. We'll have a look at this ASAP. Daniel.- 5 replies
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Hello @Alisha, Well have a look at this next week and come back to you. Thanks, Daniel.
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enhancement request Customer/Contact searching
Daniel Dekel replied to Jeremy's topic in Service Manager
Hi @Jeremy, yes, we can add it, I'll add a change to our backlog but is quite full soon. We'll keep you updated. Daniel. -
enhancement Organisation Contacts - Primary Contact Types
Daniel Dekel replied to Martyn Houghton's topic in Collaboration
@Martyn Houghton, by the way, it will be part of Customer Manager. -
enhancement Organisation Contacts - Primary Contact Types
Daniel Dekel replied to Martyn Houghton's topic in Collaboration
Hi @Martyn Houghton, You would be surprised, but we actually have a story for that. It would allow you to add related contacts and each can have a label of relationship as you mentioned ( 'Technical', 'Legal', 'Out Sourced IT', 'Accounts Payable' etc). We didn't have time to start yet with it, but will probably get in to our 2-3 months plan. Daniel. -
Hi @sprasad, Sorry for the delay. We are looking at that right now. We'll keep you updated. Daniel.
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Hi @Paul Alexander, is in our list, but unfortunately we have higher priorities at the moment. I'll keep this post updated when is done. Thanks, Daniel.
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@Martyn Houghton, the platform team told me that it has been done, so you should get it in the platform build that is later than 3018. Daniel.
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Hello @Martyn Houghton, I've notified the platform team about this and they will look in to it. Thank you, Daniel.
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Hello @Alisha, We can add sort by message size. It might take some time to implement this as we have quite a lot in our backlog, but since is a simple change, hopefully it won't take too long. Will keep you updated. Daniel.
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@lee mcdermott, That is correct. Unless the activity was created manually (outside the BPM).
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Hello @lee mcdermott, Is all described in the initial post You can find it in the bullet point 3. 3. Enforced amending in specific situations: There are three basic types of Tasks (or Activities); Manual Activity - Created by the user in the Collaboration Core. This one is fully editable and remains mostly as it was before. Outcomes - by default will not allow editing and only one outcome "Done" will be used. Use Templates to customize the outcomes. BPM Task - This one is created by the BPM and can only re-assign and change the dates. BPM Approval - This one is also created by the BPM and it will not allow editing, only complete. Regards, Daniel.