Daniel Dekel

@HGrigsby, regarding resetting the emails. The red lines are read/unread flags. From the screenshot I saw you have 30, you can just select the 30 and mark them as read (the eye icon). Hope it helped, Daniel.

Hi @HGrigsby, Regarding the filter of unsent items, if you go to the "Sent Items" folder, you can order by status,. That will give you all the unsent (in red) at the very top of the list. Regarding the reset option. Is not available, but I'll ask the platform team to see if something can be done. I'll get back to you soon when I have an answer. Thanks, Daniel

Hi @HHH, Unfortunately there is no option to re-send a bulk of messages. However it is possible that the Customer Support team can do it but that will require you to raise a Service Request. If you want to go that way you can do it through https://success.hornbill.com/hornbill/ or if is complicated use support in the Hornbill website https://www.hornbill.com/support/ . Kind regards, Daniel.

Hi @Lauren, There are two reasons for the names being searched from the beginning. Previously we offered results from any part of the name but customers complained because it would return too many results and that required people to type much more accurate queries to get what they wanted. The second reason is efficiency. Searching from the middle makes the query run very slow making it frustratingly slow. Hope you understand. Redards, Daniel.

@samwoo , @Martyn Houghton, I think I have the solution for both of you. In the Shared Mailbox Rights tab in the Admin Tool, you need to uncheck the "Can Get Folder Properties". If this is unables, than the user will not have rights to see the email folders and therefore the entire email view for that particular mailbox will be hidden for these users. That will also make the notifications disappear but it will still allow to view a single email and send emails. Hope this helps. And by the way... Merry Christmas and happy new year! Daniel.

I'm not sure what would happen if the user removed his email notification flag in the profile. Not sure that would work, but worth trying. If it does nothing, perhaps we can use this flag to remove the notification icon for the email.

Sorry @Martyn Houghton, you actually, do not want to see the indicator? I thought you did wanted. That is not possible, if you can read messages, you will get the indicator. Sorry! Daniel.

@Martyn Houghton, Actually, if the user would not have the "Can Get Message" right, he would get a permission denied when opening the email to view. Cheers, Daniel.

Hi @Martyn Houghton, In order to see the message notifications, the user has to have the "Can Get Message" right associated to the mailbox. The fact that he can send, doesn't mean he can read. Is all about rights. Daniel.

Yes @Lyonel, a nice suggestion! At least if we don't see the sun in the sky we'll see it in Hornbill ;-)

Thanks @Lyonel, we did the same last year. Yes, is a nice touch ;-) Daniel.

Hi @Paul Alexander, Sorry to hear that. We've just seen this problem and are working to resolve it. The contact is created but you get this error when you open the contact details. For now, as a workaround what you can do is create a custom button (no matter what it has), save it and then open the box again and delete it. That will populate some default data that is not at the moment and will make it work. I'll update this post when we have the fix for it. Thank you, Daniel.

Hi @Kelvin, This is the list of 3rd party URLs you might need to add. Some of these (the optional ones) are needed only if you use them, specially when pasting for example a youtube video in a workspace. https://*.hornbill.com/ https://maps.googleapis.com/ https://fonts.googleapis.com/ https://platform.twitter.com/ Optional (if used) https://twemoji.maxcdn.com/ (emojis) https://i.ytimg.com/ (youtube preview image) https://www.googleapis.com/youtube/ (youtube) https://*.youtu.be (youtube) https://*.youtube.com (youtube) https://vimeo.com/api/ )(vomeo) https://player.vimeo.com/ (vimeo) https://*.prezi.com/ (prezi) https://*.twitter.com/ (twitter) https://giphy.com/ (giphy) https://web.microsoftstream.com/ (microsoftstream) * Note that some URLs include *. like http://*.hornbill.com you need to add any subdomain linked to that domain. Let me know if you have further questions. Kind regards, Daniel.

Hi All, We've just pushed a new build with the fix. The next time you refresh you should not get the message anymore. Thank you, Daniel.

Hi @Stuart Torres-Catmur, We've seen this, please ignore this message. There is nothing to worry about this. We'll make soon another build so you won't see this. Sorry for the inconvenience. Daniel.

HI @Lyonel, Just to let you know that tonight there will be a platform build that will include the fix for this problem. Let me know if is OK now ( or if is not :-( ) Daniel.

Hi @Alisha, The way it works is is by design and is meant to work in all cases in a generic way. Increasing the amount of records delivered to the client will decrease the performance making it very slow. Because of that you will see paging all over the application and filters being used. Probably in a desktop application that would be possible, but in a web environment that is not possible. Usually we would deliver a max of 30 records, sometimes even 50, but here is already too much (100). So unfortunately we won't be able to make this change :-( . Hope you understand. Kind regards, Daniel.

Actually @Darren Rose, as long as one of the sharepoint lib is stored in one of the fields (like a custom field) you can create a link using that record. Each organisation will have is unique link. Here is an example of where a button points to a URL and it combines the Organisation ID to it. Daniel.

Hi @Darren Rose, You can do it with the CUstom Buttons. Each organisation has it on the top of it and each button can open a URL. Hope this is was you are looking for. Regards, Daniel.

Hi @Darren Rose, At the moment the counters will only return based on the total amount, not using the filters. The idea is to give a first impression of the general totals. But it does makes sense to do it based on the current filter. We'll have to look at that, it might not happen soon, but I'll add the change to our list. Daniel.

Hi @BobbyB, The input will accept various formats, not only hours. By default if you type 1, it will be one hour. But you can put 0.5 that will be translated to 0:30 (minutes) or :90 hat will be translated to 1:30 So is quite flexible. Hope this helped, Daniel.

Yes @Louise, We will make it more obvious. Yo can also make sure that that specific action has a default category, so it will be selected automatically. Daniel.

Hi @Lauren, We can't prevent the timesheet manager from finishing the operation you are performing. What we can do is to make it more noticeable if the category is not selected. Regarding the format, the control will accept time format too, so you can type 1:30 or 1.5, both will work. Thanks, Daniel.

@Martyn Houghton, h_msg_flag is the star you see next to the email. 1 is True. h_msg_status is the read/unread. 1 means unread. Daniel.

@Martyn Houghton, Just bare in mind that not all the columns are indexed. The following ones are indexed: h_msg_id h_msg_date_received h_msg_flag h_folder_id h_msg_status h_msg_size All other columns are not indexed and can make the query considerably slower. Daniel.