Daniel Dekel

Hi @Lyonel, We checked this functionality and are getting the same error as you do. Something is definitely wrong there. We'll fix this and let you know when is ready. But will have to be in the next platform build unfortunately. Daniel

Hi @Lyonel, Sorry but I didn't see your posts before. Let me check with the guys here to see what can be the problem. Daniel.

Hi @Paul Alexander, The data is saved against the actual task. So if you open the task after completing it (could be from the request itself) you will see the answers. Thanks, Daniel.

Hi @HHH, Just letting you know that the fix has been pushed to Live. Daniel.

@HHH I understand it now, the problem is in the contact details, correct? I will update our validation method. Will be in our next build. Thank you, Daniel.

Hi @HHH, Can you please let us know the UI you are trying to send the email from? I've tested the email composer in the email view and it works as expected with all these special characters. Thank you, Daniel.

@dwalby is it possible that you have another tab opened in these two workspaces? That would dismiss the notification straight away. I can't think of another reason that will happen. Daniel.

Hi @dwalby, A few things you need to check: Make sure you are actually a member of these workspace. It could be public and you will still see these, but it won't appear in your newsfeed and you won't get notifications. Check your profile settings. Make sure the workspaces part has the desired notifications enabled Daniel.

Hello all, The last bit of the puzzle has been released yesterday evening (the Admin Tool) so now you can configure a task that will make the checks mandatory. Hope it works as expected ;-) Daniel. P.S. Also a flag to hide the reason field.

Hi @Jeremy, New emails always will come to the top until you refresh the list. But, I am considering making a change that will solve the issue of jumping and wrong order of new emails. The change is to make a separate list just for new emails. This will make a better visual display of new emails and keeping the current list in the correct order. I'll speak to the team about this and see what is the best approach. Will keep you updated. Thanks, Daniel.

Thank you @Jeremy for the screen recording. I understand better. Will try to replicate. Daniel.

Hi @Cizzling, There is nothing wrong with what you are doing, there is something wrong in our system. We'll solve the issue and should be fixed in the next Collaboration build. Sorry for the inconvenience, Daniel.

Hi @Jeremy, I don't see that behaviour. What I can see that happens is that when a new email comes in, the same email that was in focus and showing the details is still selected. The only thing that happens is that that the emails list scrolls a bit down, showing the selected email at the top position, but that is not the new email. Is still selecting the same one. Can you please confirm that is the behaviour? If not, what browser do you use and what Operating System? Thank you, Daniel

Hi @lokent, Can you please ask your colleague if she still has the same issue? Also, is she using the mobile app? Could she had changed the state in the Mobile App? What browser and operating system does she use? You mentioned -"she could receive new jobs but it wasn't allowing her to comment/action anything as the system believed her to be out of the office", what do you mean by receiving new jobs? and what exactly and where she was not able to comment or action things? Thanks, Daniel.

@lokent, The Availability Status is different than the Online Status. Online status can not be set by anyone, is set automatically based on your interaction with the system. Availability status can only be set by the actual user in the profile page. Also, none of these are blocking. So being Out of the Office will not ban you from working with the system in any way. It will only display the orange message in your profile for you and others to see. If you can get some more details from your colleague will be great. Thanks, Daniel.

Hello @lokent, This is really strange. Do you know if she changed the status by herself or that is also wrong? The weird thing is that even if the state is set to Out of the office, she should still be able to work as usual. This does not block anything except maybe automated BPM processes that check on user availability. Did she try F5 (refresh) ? Could you please provide more information about this as we are not able to replicate such thing. Thank you, Daniel.

Hi @Alisha, I can confirm that the problem was fixed and should be in the next Collaboration Core build. Thank you, Daniel.

Can you confirm please if this is a typo or is correct? You converted it to a full user and is still NOT allowing you to remove or is NOW allowing you? Thanks, Daniel

@Darren Rose, I think there is some confusion here. The user you are showing me her eis a basic user. Basic users do not have workspace rights, so no way it can be a member of a workspace. Perhaps you are confusion the user with another user? Thanks, Daniel.

Hi @Darren Rose, The user who has left the company was archived by chance? Thanks, Daniel.

Hi @Katie Anderson-Weaver, Thank you for the information. When you first open the folder (like inbox) it loads a short number of emails, not all of them, this is for efficiency reasons. In a web page you can't load thousands of records. So when you scroll down and it needs to load more, it can take some time depending on how many emails you have in that folder and also depending on your internet speed connection. It will be more clear in the new build. It will show how many records are loaded out of the total. You will also be able to select all the current loaded records (emails). Regarding the problem, could it be appearing when you scroll down and is loading more emails? Thanks, Daniel.

Of course @Darren Rose, It should have tooltips. I'll add it to our list. Thanks, Daniel.

Hi @Katie Anderson-Weaver, The change was done to allow selection of emails in the search result. That will be available in our next build next week. Probably on Tuesday if no problems are found. Regarding the skipping to the top, I'm sorry but we are unable to replicate your problem. Each time a new email arrives, even if you scrolled down, it stays in the same place. It doesn't go up. Is anyone else experiencing the same issue? Does it happen every time or in a specific scenario? Thanks. Daniel.

Hi @Jeremy, You can't see or search tasks that are not assign to you or teams that you are a member of. That would break the tasks privacy. Hope you understand this. Thanks, Daniel.

That is correct @Martyn Houghton. But even without the search. Anyone (who has that workspace visibility) can still see the archived post just by clicking on it. Again, this is not changing a privacy for that post, it just makes it smaller so that it will not disturb when looking at the workspace.