Daniel Dekel

@HHH , no, is not case sensitive.

@David Longley I can see the benefit but unfortunately we won't be able to deliver this in any time soon I'm afraid as we have other things in our backlog. But I'll add it to our list and we'll review when this can be delivered. I'll keep updated this post when we have news. Thanks, Daniel.

Hi @David Longley, Custom fields in contacts are for internal use only and therefore customers can not see them. Daniel.

Hi @Nikolaj, That is fine, I've added your request of adding the task search to the main search box to our list, but I'm afraid it won't be done very soon as we have other priorities in our list. We will notify you when we have news about this. Thanks, Daniel.

@Martyn Houghton, it should work if you set the type to be "comments" and set the "posted by" to the person who created the comment.

@David Longley, you can put images if you use an input or a lable that will accept wiki markup (https://wiki.hornbill.com/index.php?title=Wiki_Markup) Then you can place a URL of an image to display. Cheers @Martyn Houghton for your help ;-) Daniel.

Hi @Lauren, Sorry for the delay, many people are on holidays these days. Answering your questions... 1. It is intended behaviour that attachments are not being copied. Only the basic details are being copied over. 2. Follow Up and Scheduled Jobs are very different behaviours. A scheduled Job is automatic (unlike follow up) and the activity is created when the schedule is set to do it, therefore is impossible for it to be displayed in the list before. Follow Up can not be programatically created as the Schedule Job does. 3. At the moment there is no option to change ownership of a scheduled job, but we will have in the Admin Tool an option to re-assign these, similar to how you change owner of a workspace or a document. Regards, Daniel.

Always happy to help ;-)

Hi @Adrian Simpkins, yes, that is correct. We needed to make a new build for technical reasons, but it doesn't affect customers.

Hi, You are right, it should redirect to the desired URL after logging in. I'll add it to out list of TODOs. We'll keep you updated about when is it going to be available. Thanks, Daniel.

@dwalby, if you are referring to the points per card, no, is not ready yet. Unfortunately I can't tell you yet when this will be ready as we have still some higher priorities. But we'll keep you updated when we have news about this. Daniel.

Hi @davidrb84, I've mentioned at the beginning, but later commented this... Daniel.

Hi @Keith, it is a bug and has been fixed already, will be visible in the next release, Thanks, Daniel.

@Dan Munns, I think 80px height is about right, more than that will start getting too close the top of the browser as it happened to you. I'll ask to add a tooltip or a description to the height as you suggested. Thanks, Daniel.

Hi @Dan Munns, Have you tried decreasing the height of the logo from the "Customise Service Portal" in the Admin Tool? Try something like 60px or remove the number totally and it will use the default size. Daniel

Hello all, Thank you for your patience, I know you would like to see the new Employee Portal now, but we are working very hard on some areas that without it we can't release. We think the 3 months time given in the INSIGHTS show is still standing. The moment we have something to preview we will definitely let you know. Thank you again, Daniel

Happy to see it worked @James.Johnson. I'll let the Admin Tool team know about this. They should be able to correct this. Thanks, Daniel.

@James.Johnson, it might not be that obvious, but if you click on the Translated string (see yellow in picture)... it will allow you to translate it Tell me if it works, Daniel.

@James.Johnson do you get an error message when you try to translate it? Or you don't have the option to translate it at all? Daniel.

Hi @James.Johnson, To for Document Manager: Got o Home > Applications > Hornbill Document Manager > Translations. In the search box paste this key: guest.app.com.hornbill.docmanager.menu For Service Manager: Home > Applications > Hornbill Service Manager > Translations . and search for the key: guest.com.hornbill.servicemanager.portals.servicePortal.myServices You need to have "Can Manage Application Strings" right to perform this action. You can either create a new Role or use the "Translator" role. Admin should also be able to perform this action. To change it click on the desired "Translated" string. Hope it helps, Daniel.

Hi @Martyn Houghton someone from the Service Manager Team will be able to respond this. I'll let them know. Thanks, Daniel.

OK @Martyn Houghton, I'll share this post with the Service Manager Team as it will have to be implemented in that context. They will be able to help more... See you in the next one ;-) Daniel.

@Martyn Houghton, the time you see is meant to be for displaying the time captured when and email is sent, therefore is read only. What you want is to enable setting time against an email that was received too? Is that correct? Daniel.

Hi @Paul Alexander, The fields that are being used to search are the following: user name first name last name group name site name It uses OR and is also searching from the beginning of the field text Hope it helps, Thanks Daniel

Hi @SimonSheldon, These are the keys you will have to change for these two titles: My Documents -> Document Manager App -> Key: guest.app.com.hornbill.docmanager.menu My Services -> Service Manager App -> Key: guest.com.hornbill.servicemanager.portals.servicePortal.myServices Hope it helps, Daniel.