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Found 6 results

  1. When having a very active work spaces with multiple new post and comments, it would be useful to be able to indicate or highlight the one which are new/unread, a bit like how the request list highlights analyst unread as yellow background. Cheers Martyn
  2. When using the ability to 'Lock post' the 'Show More' option is removed from all comments on the post. The original Post still has the ability to use the click on 'Show More' but any subsequent comments on the post can no longer be expanded in order to read the whole comment. Cheers Martyn
  3. At the moment the Global Search only allows you to set a criteria based on who created the original post. Can this be extended to include who created the comment as well or add an additional option for 'Commented By'? Cheers Martyn
  4. We are in the process of enabling visibility of Change Requests on the customer portal (see post link at the bottom), which will mean our existing change requests which where created before catalog options for changes where in place will be view-able to the customer. Therefore before making this change I want to review all customer view-able comments on the timeline of the effected requests. I can see from other posts on the forum about reporting on the activities, which I have based my initial query on, but there appears to be a missing table relationship between the itsm_requests and the h_buz_comments. select h_pk_reference,h_buz_comments.h_comment,h_buz_comments.h_visibility from h_itsm_requests RIGHT JOIN h_buz_comments ON h_itsm_requests.h_activity_stream_id = h_buz_comments.h_activity_id where h_pk_reference='IDXCR00076979' I can link h_itsm_requests to h_buz_activity_streams using the h_activity_stream_id, but do not seem how that would then let me link to the timeline comments in h_buz_comments. Therefore I must be missing one or more tables relationships which tie the timeline comments to the the request. Can you advise on what I am missing? Cheers Martyn
  5. When you print a request details in Service Manager with the timeline details included, the contents of a comment made on a timeline post are not included, only the name of the person who created the comment. Can this be included please. Cheers Martyn
  6. When Time Recording is enabled for updates on a service in Service Manager, it would be useful to be able to record time on the subsequent child comments made to the original timeline entry on the request. Cheers Martyn
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