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Gary@ADL

Hornbill Users
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    245

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Topics posted by Gary@ADL

  1.  

    XML import for SSO profile

    By Gary@ADL, in System Administration

    • 4 replies
    • 871 views
  2.  

    SSO setup issues

    By Gary@ADL, in System Administration

    • 4 replies
    • 838 views
  3.  

    decision error frustration - outcomes must be accept or refuse

    By Gary@ADL, in Progressive Capture

    • 3 replies
    • 1,704 views
  4.  

    email automation issue

    By Gary@ADL, in Business Process Automation

      
    • 3 replies
    • 1,419 views
  5.  

    cant seem to use snippets on call resolution

    By Gary@ADL, in Service Manager

    • 3 replies
    • 1,190 views
  6.  

    skipping of standard mandatory forms in hornbill

    By Gary@ADL, in Service Manager

    • 3 replies
    • 1,161 views
  7.  

    hiding closure category from customer

    By Gary@ADL, in System Administration

    • 3 replies
    • 1,583 views
  8.  

    request actions for multiple tickets - add ability to link calls

    By Gary@ADL, in Service Manager

    • 3 replies
    • 1,292 views
  9.  

    Wait for Status Change node not working

    By Gary@ADL, in Service Manager

    • 3 replies
    • 636 views
  10.  

    Use database direct to update fields?

    By Gary@ADL, in System Administration

    • 3 replies
    • 479 views
  11.  

    viewing flowcode error messages

    By Gary@ADL, in Service Manager

    • 2 replies
    • 1,252 views
  12.  

    the "lock assign" function is not working

    By Gary@ADL, in Service Manager

    • 2 replies
    • 2,692 views
  13.  

    names on connection not expanding

    By Gary@ADL, in Service Manager

      
    • 2 replies
    • 1,295 views
  14.  

    update release notes

    By Gary@ADL, in Service Manager

    • 2 replies
    • 1,001 views
  15.  

    checkpoint help

    By Gary@ADL, in Progressive Capture

    • 2 replies
    • 1,319 views
  16.  

    is there anyway for a call to re-open automatically if more information is added to it?

    By Gary@ADL, in Business Process Automation

    • 2 replies
    • 1,221 views
  17.  

    no capture ID found

    By Gary@ADL, in Progressive Capture

    • 2 replies
    • 1,600 views
  18.  

    outputting Pro-cap answers on emails

    By Gary@ADL, in Business Process Automation

    • 2 replies
    • 1,425 views
  19.  

    suspend request until 'scheduled', 'published', or 'workaround'

    By Gary@ADL, in Business Process Automation

    • 2 replies
    • 1,102 views
  20.  

    Error - specified user does not exist when creating a task

    By Gary@ADL, in System Administration

    • 2 replies
    • 1,584 views
  21.  

    service levels amendment

    By Gary@ADL, in Service Manager

    • 2 replies
    • 935 views
  22.  

    new update has removed services that were hidden from the portal

    By Gary@ADL, in Service Manager

    • 2 replies
    • 915 views
  23.  

    apply email to request not functioning correctly

    By Gary@ADL, in Service Manager

    • 2 replies
    • 779 views
  24.  

    setting the default queue for new tickets via customer portal

    By Gary@ADL, in Service Manager

    • 2 replies
    • 697 views
  25.  

    buttons within emails

    By Gary@ADL, in System Administration

    • 2 replies
    • 705 views
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