checkpoint help

[Gary@ADL]

Hi Guys, while trying to make it mandatory to set a closure category before resolving a call (using the suspend - wait on call closure category), I seem to have inadvertanty lost the checkpoint system when im logging calls, its neither visable on my analyst portal, or self service portal

 

 

 

[Gary@ADL]

im not sure if this is a specific business process fault, as I seem to have lost it for calls that are using a different business process to the one I was originally tweeking? is there a global setting for this somewhere perhaps?

[Gary@ADL]

this seems to be working again now - must have just been a coincidence I was working in the system at the time