Gary@ADL Posted July 12, 2016 Share Posted July 12, 2016 Hi Guys, while trying to make it mandatory to set a closure category before resolving a call (using the suspend - wait on call closure category), I seem to have inadvertanty lost the checkpoint system when im logging calls, its neither visable on my analyst portal, or self service portal Link to comment Share on other sites More sharing options...
Gary@ADL Posted July 12, 2016 Author Share Posted July 12, 2016 im not sure if this is a specific business process fault, as I seem to have lost it for calls that are using a different business process to the one I was originally tweeking? is there a global setting for this somewhere perhaps? Link to comment Share on other sites More sharing options...
Gary@ADL Posted July 13, 2016 Author Share Posted July 13, 2016 this seems to be working again now - must have just been a coincidence I was working in the system at the time Link to comment Share on other sites More sharing options...
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