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checkpoint help


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Hi Guys, while trying to make it mandatory to set a closure category before resolving a call (using the suspend - wait on call closure category), I seem to have inadvertanty lost the checkpoint system when im logging calls, its neither visable on my analyst portal, or self service portal




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im not sure if this is a specific business process fault, as I seem to have lost it for calls that are using a different business process to the one I was originally tweeking? is there a global setting for this somewhere perhaps?

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