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the "lock assign" function is not working


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hi guys, we have recently locked down the ability to assign tickets (or so we thought) until the ticket has been prioritised and categorised.

The problem we are seeing, is that even though the "assign" button is greyed out, it doesnt stop you using it. it just works exactly as normal.

 

please can this be fixed? or are we doing something wrong?

 

image.png.b02475bde7477ee20f11e7e1f83d915c.png

 

 

image.thumb.png.56d2daec944ef583eb3b0a73c6509784.png

thanks 

 

 

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