Gary@ADL Posted October 8, 2021 Share Posted October 8, 2021 hi guys, we have recently locked down the ability to assign tickets (or so we thought) until the ticket has been prioritised and categorised. The problem we are seeing, is that even though the "assign" button is greyed out, it doesnt stop you using it. it just works exactly as normal. please can this be fixed? or are we doing something wrong? thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted October 8, 2021 Share Posted October 8, 2021 @Gary@ADL As detailed in the Access Control section of the Service Manager Business Process Workflow wiki page, the various "Full Access" and the "Service Desk Admin" roles are able to action Locked controls - this is to prevent a Request being accidentally locked down to the point where it cannot be progressed. Link to comment Share on other sites More sharing options...
Gary@ADL Posted October 12, 2021 Author Share Posted October 12, 2021 ah perfect thanks @Steve Giller - so if its grey it should be locked but allows an admin to proceed - i will check this out and come back if any problems - ta Link to comment Share on other sites More sharing options...
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